Customer Service Officer Jobs Opening in Flysky Job Solutions at Sector 62, Noida, Noida
Job Description
Key Responsibilities
1. Customer Interaction
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Serve as the first point of contact for customers via phone, email, live chat, and in-person interactions.
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Address customer inquiries and provide accurate, clear, and helpful information regarding products, services, policies, and procedures.
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Handle customer complaints professionally and work to resolve issues effectively and efficiently, ensuring customer satisfaction.
2. Order Processing and Support
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Assist customers in placing orders, making inquiries, or tracking the status of their orders.
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Process customer orders, returns, exchanges, and refunds accurately and in a timely manner.
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Ensure customers receive confirmation of their orders, including delivery dates and payment receipts, where applicable.
3. Issue Resolution
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Handle customer complaints, concerns, and inquiries promptly and effectively.
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Provide solutions to customer problems, whether related to product issues, billing discrepancies, service disruptions, or other concerns.
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Ensure all complaints are resolved to the customer’s satisfaction, following company policies and procedures.
4. Customer Feedback and Relationship Management
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Gather and record feedback from customers about their experience with the company’s products or services.
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Escalate unresolved issues to higher-level management or specialized teams when necessary.
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Follow up with customers to ensure their issues have been resolved to their satisfaction and to maintain ongoing positive relationships.
5. Record Keeping and Documentation
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Maintain detailed records of customer interactions, transactions, comments, and complaints in the company’s CRM system or database.
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Ensure customer information is updated and accurate within the system.
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Prepare regular reports regarding customer feedback, common inquiries, and service issues for management review.
6. Product Knowledge and Information Sharing
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Continuously update knowledge of the company’s products, services, promotions, and policies to provide customers with accurate and relevant information.
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Advise customers on product features, usage, and benefits, and recommend appropriate solutions to meet their needs.
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Stay informed about company updates, new products, and industry trends to provide top-tier customer support.
7. Cross-Departmental Collaboration
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Work closely with other departments (sales, finance, technical support) to resolve customer issues and ensure smooth operations.
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Coordinate with logistics or warehouse teams to resolve order or delivery issues.
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Collaborate with the sales team to share customer insights and help identify opportunities for improvement in customer satisfaction.
8. Adherence to Policies and Procedures
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Ensure compliance with company policies, procedures, and quality standards in all customer service interactions.
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Adhere to service level agreements (SLAs) for response times, issue resolution, and customer feedback follow-ups.
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Maintain a professional demeanor and follow protocols for handling sensitive customer information.
More information about this Customer Service Officer Job
Please go through the below FAQs to get all answers related to the given Customer Service Officer job
- What are the job requirements to apply for this Customer Service Officer job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Officer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 25000 Monthly. The Salary will depend on the interview. This Customer Service Officer is a Full Time in Noida.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Officer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Officer position?
- Ans: There are immediate 1 job openings for Customer Service Officer in our Organisation.
Job Particulars
About Company
Noida 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BCA
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
0 to 3 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
1 to 2 Years
Salary not disclosed
B.Com(Commerce)
Noida
Freshers
Salary not disclosed
BA, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
1 Years
Salary not disclosed
B.Com, BA, BCA
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon, Pune, Noida
2 to 3+ Years
Salary not disclosed
B.Com, BA, BCA, BE/B.Tech, BSc, CS 
