Customer Service Officer Jobs Opening in HIGH SOURCE HR SOLUTIONS PVT LTD at Sholinganallur, Thuraipakkam, Chennai

·         Answer inbound calls and assist customers with their Queries/Request/Complains.

·         Raise Request & Complaints on behalf of the customer in the CRM tool.

·         Generate leads and educate customers about new products & their benefits.

·         Maintain and adhere to compliance guidelines

·         Capture problem indicators, highlight and suggest improvement

·         Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

·         Maintain adequate knowledge levels on products, processes and systems used

·         Ensure sales target are met 

·         Update customer records in our system, including notes about conversations and outcomes

·         Encourage customers to complete satisfaction surveys

·         Make recommendations to managers to improve customer experience

·         Create and maintain reports on customer interactions

1. What are the job requirements to apply for this Customer service officer job position?
   
   • Ans: A candidate must have a minimum of fresher as an Customer service officer


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: BA, BBA/BBM
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 15000 and 25000 Monthly. The Salary will depend on the interview. This Customer service officer is a Full Time in Chennai.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Customer service officer is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Customer service officer position?
   
   • Ans: There are immediate 1 job openings for Customer service officer in our Organisation.