Customer Service & Operations Associate Jobs in Chennai - NatWest Markets
Customer Service Operations Associate
NatWest Markets
0 to 3 Years
Not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 30 Jun 20
Job Description
Join us as a Customer Service & Operations Associate
As a Customer Service & Operations Associate in Reconciliation & Investigations, you’ll be providing a proactive service to make sure our customers meet all of their financial arrangements. You’ll educate them in the different ways they can bank with us, supporting them in choosing the right service options for their personal needs. In addition, we’ll look to you to support the financial planning business through the production of accurate management information and accounts.
You’ll Also Be
To be successful in this role, you’ll need experience of working in the financial services industry, coupled with good planning and organisational skills and the ability to deliver to deadlines. We’ll also expect you to have the ability to work well as part of a team.
You’ll Also Need
- In this customer centric role, we’ll look to you as the first point of contact to provide outstanding service to our customers
- Joining our Reconciliation & Investigations team, you’ll be helping the bank to achieve it’s goals by dealing with all customer queries through to completion
- Hone your organisational and problem-solving skills, in an environment where we’re dedicated to your professional development
As a Customer Service & Operations Associate in Reconciliation & Investigations, you’ll be providing a proactive service to make sure our customers meet all of their financial arrangements. You’ll educate them in the different ways they can bank with us, supporting them in choosing the right service options for their personal needs. In addition, we’ll look to you to support the financial planning business through the production of accurate management information and accounts.
You’ll Also Be
- Taking responsibility for the administration and reconciliation of sales figures for all deposit trackers and for the maturity process of deposit trackers, including all reporting and communication to the relevant departments
- Making sure that early encashment and deceased cases are processed accurately
- Making sure that all client letters are issued with relevant guidelines and in-line with the terms and conditions of the tracker bonds
- Dealing with requests relating to tracker bonds and making sure that these are completed in a timely manner and within internal and regulatory guidelines
To be successful in this role, you’ll need experience of working in the financial services industry, coupled with good planning and organisational skills and the ability to deliver to deadlines. We’ll also expect you to have the ability to work well as part of a team.
You’ll Also Need
- Experience in providing a dedicated support to a regulated sales team
- Good numerical skills, excellent problem-solving skills and the ability to maintain high levels of attention to detail
- Good knowledge of Microsoft Office, especially Excel
- An understanding of regulatory requirements and procedures, and technical knowledge of relevant products
- Knowledge of regulation and compliance, such as data protection, money laundering and financial services authority regulations
- Detailed knowledge of the financial services product range
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id952019
Job Category Diploma , Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
NatWest Markets
Jobs By Location
Chennai
Delhi
Pune
Kolkata
Gurgaon
Noida
Hyderabad
Bangalore
Ahmedabad
Mumbai
Others also searched for
Job & career videos Subscribe