Customer Service Professional Job in American Express at Gurgaon

FEATURED JOB

Customer Service Professional

American Express

0 to 3 Years

15000 - 18000 Monthly

Expired

Posted: 09 Oct 19

Excellent Communication Skills
Provide Superior Customer Experience on Calls to Consumer Card Members.
Resolve all Customer Queries and Follow Established Procedures as Appropriate.
Provide alternatives and apply Superior Service No, Call Handling Skills
To Ensure Best Possible Solutions and FCR to Card Members.
Deliver to the Customer, Employees and Shareholder Metrics as per Goals.
Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
To Meet Their Needs and Ensure Quality Service is given at all times.
Adherence to Quality and Compliance Guidelines.
Ability to Take Quick Decisions and Respond to Customer Inquiries.
Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
Grow and nurture customer relationships on every interaction that results in measurable customer value