Customer Service Representative - CSR Jobs Opening in BTW Visa Services India Pvt.Ltd. at Karve Nagar, Pune
Job Description
Key responsibilities: -
Handling the incoming and outgoing calls
Respond promptly and professionally to incoming calls.
Understanding the purpose of the call and handing over the call to the concerned person
Answer questions / provide assistance about the organization to the clients such as business hours, location, and services.
Cross verifying and maintaining the reports on a daily basis
Cross checking the inquiries in the CRM and ensuring all the calls / data is entered in the CRM
Ensuring the call back calls are connected in the specified time
Report equipment issues or malfunctions without delays to the admin department
Training the new joiners on telephone etiquettes
Maintaining the decorum in the telephone department
Escalate complaints or concerns to higher authorities when required
Provide basic and accurate information to the clients
Ensuring the client’s entries are accurately entered into the system
Any other work assigned by the organization depending on the nature of work
More information about this Customer Service Representative - CSR Job
Please go through the below FAQs to get all answers related to the given Customer Service Representative - CSR job
- What are the job requirements to apply for this Customer Service Representative - CSR job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Representative - CSR
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Representative - CSR is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Representative - CSR position?
- Ans: There are immediate 1 job openings for Customer Service Representative - CSR in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id2715320
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address Karve Nagar
State Maharashtra
Country India
About Company
BTW Visa Services India Pvt.Ltd.
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