Customer Service Representative/International BPO/Collection Process Jobs in Mumbai - Firstsource Solutions Ltd
Customer Service Representative/International BPO/Collection Process
Firstsource Solutions Ltd
Expired
Posted: 20 Jun 20
Job Description
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
Job Particulars
Education 12th Pass (HSE), Any Graduate
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id946543
Job Category Tech Support
Locality Address Andheri East , Andheri West , Malad East , Malad West , Thane
State Maharashtra
Country India
About Company
Firstsource Solutions Ltd
Jobs By Location
Mumbai
Kolkata
Ahmedabad
Noida
Gurgaon
Chennai
Hyderabad
Bangalore
Delhi
Pune
Others also searched for
Active Jobs By Type
View all
View less...
Active Jobs By Category
View all
View less
