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Customer Service Representative/International BPO/Collection Process Jobs in Mumbai - Firstsource Solutions Ltd

Customer Service Representative/International BPO/Collection Process
Firstsource Solutions Ltd
Mumbai(Andheri East , Andheri West , Malad East , Malad West , Thane)
12th Pass (HSE), Any Graduate
20000 - 35000 Monthly
Firstsource Solutions Ltd
Last Date 19 Aug 2020
This Job is Expired

Firstsource Solutions Ltd - Job Details

Date of posting: 20 Jun 20
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Telephonic Interview
Who can apply : Freshers

About Firstsource Solutions Ltd

Firstsource Solutions Ltd
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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