Customer Service Representative Jobs in Bangalore - Fortinet
Customer Service Representative
Fortinet
Expired
Posted: 20 Jan 21
Job Description
Job Description
Fortinet is currently looking for Customer Service Representative L1 to join our Bangalore Office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our Customers, while developing good and respected relationships with both internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
Job Responsibilities
Fortinet is currently looking for Customer Service Representative L1 to join our Bangalore Office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our Customers, while developing good and respected relationships with both internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
Job Responsibilities
- Work and resolve Customer Service related queries through phone, chat and web tickets in accordance with Fortinet policies
- Screen incoming Customer calls, assist with ticket creation, verify entitlement and route Customers to the appropriate team within the Customer Service & Support organization
- After product replacement, follow up with Customers in accordance with Fortinet policies to recover defective units
- Handle Premium RMA calls
- Participate in the creation and improvement of Fortinet Customer policies, procedures and guidelines relating to Customer Service
- Ability to understand CS and Tech Support processes from CSAT and Quality perspective
- Be able to use pre-defined rubrics for auditing support tickets on regular basis
- Deliver quality in order to achieve high level of Customer Satisfaction
- Develop good and respected relationships with internal and external customers by providing accurate, courteous and efficient service & support.
- Work with other staff in the department to meet the performance targets for efficiency, cost-effectiveness, productivity and quality that are above the average in the industry.
- Be flexible to work with the CS Supervisor/Manager on higher priority task and weekly duty rosters.
- 1-3 years of customer service or support experience in an IT or Network Security Environment.
- Fast-learner, flexible, and able to prioritize
- People-oriented with the ability to interactive effectively with customers.
- Multi-task oriented
- Computer and network security experience is preferred
- Strong English skills, both written and verbal
- Any graduation
Job Particulars
Education Any Graduate, Other Course
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1096685
Job Category Tech Support
Locality Address
State Karnataka
Country India
About Company
Fortinet
Jobs By Location
Bangalore
Noida
Gurgaon
Pune
Kolkata
Mumbai
Ahmedabad
Delhi
Chennai
Hyderabad
Others also searched for
Job & career videos Subscribe