Customer Service Representative Jobs in Bangalore - Medicalgorithmics India

POSITION:  Customer Service Representative

Full-Time Administrative.Bangalore

JOB PURPOSE

This position is responsible for providing customer service and assists the department’s management in the daily operations which include but not limited to: inbound and outbound calls, check patients, and administrative duties including MIS reporting.

ESSENTIAL FUNCTIONS

•         Assist clients and partners with online enrolment of patients

•        Answer patient and facility calls promptly, professionally and pleasantly

•        Assist patients with a cardiac monitoring device issues on a need basis and proactively by making courtesy calls.

•        Assist facilities and doctors with questions and when unable to assist transfer them to the appropriate department.

•        Contact patients when EKG’s are not reading when required to do so on weekends and when requested.

•        Assist the ECG Tech Center with transferred calls, troubleshoot and provide solutions

•        Call patients when monitors are not reading their device and assist to ensure device is being used properly.

•        Upload information into service desk website

•        Assign new patient sessions when needed

•        Provide administrative support to shipping department as required 

•        Demonstrate compliance with departmental and company procedures and policies

•        Regular attendance, timeliness and flexibility to work on weekends and alternate shifts.

•        Complies with HIPAA guidelines concerning PHI (Protected Health Information)

KNOWLEDGE, SKILLS & ABILITIES:

·         Ability to listen closely and empathize with customers and patients

·         Excellent written and clear verbal communication skills

·         Ability to relate and communicate with all levels of management

·         Ability to maintain a high degree of professionalism and integrity

·         Possess strong and effective customer service skills

·         Excellent judgement and decision-making ability at all times

·         Ability to evaluate situations and analyze data quickly

·         Consistent attention to detail and follow-up

·         Ability to memorize protocol and guidelines

·         Must be a team player, be flexible, and be a good the listener with a high level of patience

·         Ability to manage sensitive, confidential issues 

·         Ability to work in a fast-paced deadline-oriented environment

·         Basic data entry and computer skills

·         Excellent time management skills and the ability to handle multiple tasks simultaneously

·         Ability to work overtime if needed

EDUCATION AND WORK EXPERIENCE

•         Graduate in Science stream

•         A minimum of one to three years prior customer service and phone experience

•         Proficiency in MS Office Applications

PREFERRED EDUCATION AND EXPERIENCE

•         Graduate in BioMedical / Biotech

•         Solid understanding of Customer Service

•         Prior healthcare experience

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities

POSITION TYPE/EXPECTED HOURS OF WORK

Shift is 9 am-5 pm weekdays, including Saturdays. Work on any Public Holidays, Sundays will be assigned on a  rotation basis and you would have the prior workday off. This would be after 4 weeks of M-F 9 am-5 pm training period. 

TRAVEL

No travel is expected for this position.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.