Customer Service Representative Jobs in Delhi - EbanyanServices

What does a Customer Service Representative do?

A customer service representative, or CSR, will act as a connecting link between prospect/customer and the company, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Responsibilities:

• Manage incoming & outgoing calls
  
• Handling customer query over Chat
  
• Attracts potential customers by answering product and service questions; suggesting information about other products and services
  
• Identify and assess customers’ needs to achieve satisfaction
  
• Provide accurate, valid and complete information by using the right methods/tools
  
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  
• Keep records of customer interactions, process customer accounts and file documents
  
• Follow communication procedures, guidelines and policies
  

• Excellent communication and presentation skills (US English)
  
• Proven customer support experience or experience as a client service representative
  
• Good knowledge of live chat system
  
• Strong phone call handling skills and active listening
  
• Familiarity with CRM systems and practices
  
• Customer orientation and ability to adapt/respond to different types of characters
  
• Ability to multi-task, prioritise, and manage time effectively
  

• Ability to use a desktop computer system
  
• Good knowledge of Microsoft Office (Excel, Outlook, Word, PowerPoint)
  
• Proficient knowledge of email applications