Customer Service Representative Jobs in Gurgaon - Advatix APAC Logistics Private Limited

Customer Service Representative

Advatix APAC Logistics Private Limited

1 to 6 Years

Not disclosed

Expired

Posted: 17 Mar 20

We are hiring Customer Service Representative for US Process. Please find below the job description.

Responsibilities:

Maintaining a positive, empathetic and professional attitude towards customer at all times.
Responding promptly to customer inquiries
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Keeping record of customer interaction, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary
Manage large amounts of incoming calls
Providing feedback on the efficiency of the customer service process
Identify and assess customers' needs to achieve satisfaction
Go the extra mile to engage customers

Requirements:

Experience of working in US process
Experience working with customer service
Ability to stay calm when customers are stressed or upset Comfortable using computers
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively

Selected candidates will get an offer on same day

Education

UG :Graduation Not Required, Any Graduate in Any Specialization

PG :Any Postgraduate in Any Specialization, Post Graduation Not Required

Doctorate :Any Doctorate in Any Specialization, Doctorate Not Required