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Customer Service Representative Jobs in Hyderabad - SMS Country

Customer Service Representative
SMS Country
Hyderabad(Kondapur )
2016
0 to 2 Years
12000 Per Month
SMS Country
Last Date 14 Oct 2017

SMS Country - Job Details

Date of posting: 18 Aug 17
  • SMS Country is looking for a 'Customer Service Representative' with 0-2 yrs of experience who will be able to communicate effectively with the clients on calls, chats, emails etc
Requirements:  
  • Highly developed sense of integrity and commitment to customer satisfaction. 
  • Demonstrated passion for excellence with respect to treating and caring for customers. 
  • Has 'thick skin' and is able to handle complaints and unpleasant customers.  
  • Has a pleasant, patient and friendly attitude.
  • Strong decision making and analytical abilities. 
  • Strong detail orientation and communication/listening skills.  
  • Willingness to work in rotational shifts. 
  • Excellent written and verbal communication skills.
Responsibilities:
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. 
  • Troubleshoot customer issues. 
  • Maintain a balance between company policy and customer benefit in decision making.
  • Handles issues in the best interest of both customer and company.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. 

Hiring Process : Face to Face Interview

About SMS Country

SMSCountry is among the leaders in the Application 2 Mobile - Short Messaging Service (SMS) domain. We deliver SMS to about 550 networks in over 200+ countries. SMSCountry has been in business for the past 10 years and have over 600,000 registered online users and over 4000 enterprises using our tools and services. We have physical presence (offices and local staff) in India, UAE, Hong Kong.
Recognized as among the 50 fastest growing technology companies in India by Deloitte for the year 2008. SMSCountry Networks was 25th in the list. Over the past 10 years, it has been our privelege to be associated with some of the biggest brands and organizations across India and the world. Some of our clients include Tata Motors, Coca-Cola, WOCKHARDT, Adidas, Emaar and Google among others.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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SMS Country recruiting Customer Service Representative Experienced(0 to 2 Years) candidates in Hyderabad(Kondapur ). The SMS Country vacancies for Customer Service Representative is filled through Face to Face Interview etc.
SMS Country jobs for Experienced(0 to 2 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 2 Years) candidates every year based on the skills . The candidates with BA, BBA/BBM, B.Pharm, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(0 to 2 Years) candidates applying for Customer Service Representative should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to SMS Country recruitment, Experienced(0 to 2 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of SMS Country and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of SMS Country and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.