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Customer Service Representative Jobs in Patna - RailRecipe

Customer Service Representative
RailRecipe
Any Graduate
10000 - 12000 Per Month
Customer Service Representative Jobs in Patna - RailRecipe
Last Date 30 Sep 2019
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RailRecipe - Job Details

Date of posting: 03 Sep 19

Serves customers by providing product and service information; acts as a liaison between customers and companies, assists with complaints, orders, errors, account questions, billing, cancellations and other queries; and resolves product and service problems. Customer service jobs may have a variety of shifts and incorporate numerous methods including a call centre environment.

Essential duties and responsibilities

·         Greet customers in a warm and friendly manner
·         Answer customer inquiries regarding products and service questions;
·         Suggest information about other services and options were available.
·         May be required to read from a script
·         Maintain customer records by updating information in MS Office.
·         Inform customers of sales promotions and services, processes payments for orders, refunds or exchanges
·         Maintain a healthy conversation tempo for inbound calls.
·         Resolve service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
·         Prepare call reports by collecting and analyzing customer needs to ensure overall customer satisfaction

Qualification requirements

•   Graduate with Good communication abilities.

•   Fluent in English and a team player.

•   Ability to serve a constant stream of customers at all times of day and evening

•   Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation

•   Ability to deal with people in an uplifting manner

•   Ability to solve customer problems

•   Ability to be a quick thinker, research and troubleshoot

•   Ability to meet required goals and quotas

•   Basic computer skills

Additionally, if working in a call centre environment:

•   Receive incoming calls and make outbound calls

•   Record all calls in detail in Excel.

Maintain company standards during recorded calls in order to ensure high quality service.

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About RailRecipe

Rail Recipe is an e-catering brand owned by Amiure International Pvt Ltd. Rail Recipe offers a unique platform to every Indian Railway traveler, to order food online. Any traveler can book food online on the go or in advance via Rail Recipe Website, App or on call at . Food options include all course meals served straight on to customer seat. Food is a major concern during train journey and to curb this,Rail Recipe has partnered with major restaurants across India. Passengers traveling via Indian Railways can order food online and get delivery straight on their seat at no extra charges. Food would be delivered via FSSAI approved restaurant partners of Rail Recipe.
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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RailRecipe recruiting Customer Service Representative candidates nearby Patna.RailRecipe vacancies for Customer Service Representative is recruited through Written-test, Face to Face Interview etc.
RailRecipe Company recruits a lot of candidates every year based on the skills Sales. The candidates with Any Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Patna can apply for Customer Service Representative position in RailRecipe. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the RailRecipe recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of RailRecipe and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of RailRecipe and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in RailRecipe and near your city and get a secured career.