Customer Service Representative Jobs in Patna - RailRecipe
Customer Service Representative
Job Description
Serves customers by providing product and service information; acts as a liaison between customers and companies, assists with complaints, orders, errors, account questions, billing, cancellations and other queries; and resolves product and service problems. Customer service jobs may have a variety of shifts and incorporate numerous methods including a call centre environment.
Essential duties and responsibilities
· Greet customers in a warm and friendly manner· Answer customer inquiries regarding products and service questions;
· Suggest information about other services and options were available.
· May be required to read from a script
· Maintain customer records by updating information in MS Office.
· Inform customers of sales promotions and services, processes payments for orders, refunds or exchanges
· Maintain a healthy conversation tempo for inbound calls.
· Resolve service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
· Prepare call reports by collecting and analyzing customer needs to ensure overall customer satisfaction
Qualification requirements
• Graduate with Good communication abilities.
• Fluent in English and a team player.
• Ability to serve a constant stream of customers at all times of day and evening
• Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
• Ability to deal with people in an uplifting manner
• Ability to solve customer problems
• Ability to be a quick thinker, research and troubleshoot
• Ability to meet required goals and quotas
• Basic computer skills
Additionally, if working in a call centre environment:
• Receive incoming calls and make outbound calls
• Record all calls in detail in Excel.
Maintain company standards during recorded calls in order to ensure high quality service.Job Particulars
About Company
