Customer Service Representative Jobs Opening in Eyewearlabs at Malad West, Mumbai
Customer Service Representative
Eyewearlabs
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 23 Apr 22
Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
Customer Service Representative Requirements:
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- English Language Proficiency - Written & Spoken
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1468467
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address Malad West
State Maharashtra
Country India
About Company
At Eyewearlabs we make it easy to find the perfect glasses. We offer hundreds of glasses for men and women. From casual to trendy, a wide selection of prescription and nonprescription eye-wear for every style is sold at Eyewearlabs.
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