Customer Service Representative Jobs Opening in FrotaMiles Pvt Ltd at Campal, Panaji, South Goa

Customer Service Representative

FrotaMiles Pvt Ltd

0 Years

15000 - 21000 Monthly

Expired

Posted: 03 Jan 25

Job Description

GoaMiles is an App based taxi service in Goa.
As a Customer Service Representative, you will be responsible for assisting the customers in resolving their queries via calls, chats, emails, etc.
We require a candidate with good English, Hindi and Konkani speaking skills.

Responsibilities:

Responding promptly to customer inquiries via phone, email, and social media

Providing accurate and complete information to customers

Handling and resolving customer complaints in a professional manner

Identifying and escalating priority issues to the appropriate department

Processing orders, forms, applications, and requests

Keeping records of customer interactions, transactions, comments, and complaints

Updating customer information in the company database

Building sustainable customer relationships and trust through open and interactive communication

Meeting and exceeding customer service goals and targets

Working collaboratively with other team members to achieve customer satisfaction

Skills:

Excellent verbal and written communication skills

Strong problem-solving and decision-making abilities

Ability to handle and resolve customer complaints

Good organizational and time management skills

Attention to detail and accuracy

Ability to work effectively in a team

Proficiency in using customer service software and tools

Positive and customer-centric attitude

More information about this Customer Service Representative Job

Please go through the below FAQs to get all answers related to the given Customer Service Representative job

What are the job requirements to apply for this Customer Service Representative job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Representative

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 21000 Monthly. The Salary will depend on the interview. This Customer Service Representative is a Full Time in Panaji, South Goa.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Service Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Service Representative position?
- Ans: There are immediate 1 job openings for Customer Service Representative in our Organisation.