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Customer Service Representative Jobs Opening in Intelecorp software Pvt Ltd at CBD-Belapur, Mumbai, Navi Mumbai

Customer Service Representative

Intelecorp software Pvt Ltd
experience-icon 0 Years
salary-icon Not disclosed
location-icon Mumbai, Navi Mumbai(CBD-Belapur )
Expired

Posted: 02 Jun 22

Job Description


  • Identify leads flowing through multiple channels e.g. phone, live chat, email, signup forms
  • Engage with prospective leads at various levels and converting them into sales.
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Compulsory to have International (US/UK) Voice Process Experience.
  • Prefer candidates who have handled sales process on outbound calls.
  • Soft-spoken, persuasive, persistent, and professional while communicating with prospects via phone and email.
  • Candidate should have VNA training (preferred)
  • Open to work in UK / USA shifts.

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Category Tech Support

About Company

InteleBiz is a professionally operated and technology-driven custom software solutions company. Since the day we started operating, we have been offering peerless custom software solutions for small businesses, startups, and medium as well as large enterprises.

Apart from offering tech solutions, we have the ability to provide dynamic business solutions. with main areas of expertise in multiple domains, we work extensively on meeting the customers expectations by bringing technology, skills, talent, creativity, reliability, and quality altogether.

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