Customer Service Representative Jobs Opening in Truemeds at Powai, Mumbai

Role: Customer Service Representative

Location: Powai

Kindly note that this will be a Work form Office Opportunity

Working Days: 6 days working (One Week off)

Job Description:

• As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and maintaining a positive brand image.
• Your primary responsibility will be to handle customer inquiries, provide prompt and accurate responses, and resolve any issues or concerns they may have.
• You will be expected to exhibit excellent communication skills, empathy, and a customer-obsessive attitude.

Job Responsibilities:

 Respond promptly and courteously to customer inquiries via phone having 100% focus on

phone resolutions

 Having excellent verbal and written communication skills in Hindi & English is a mandatory

requirement

 Efficiently handle and resolve customer escalations, complaints, issues, and concerns to

ensure customer satisfaction.

 Escalate complex or unresolved issues to the appropriate departments or supervisors within

specified timelines.

 Maintain accurate records of customer interactions and transactions in the CRM system.

 Collaborate with cross-functional teams to address customer problems and enhance the

overall customer experience.

 Show empathy and patience when dealing with customers, understanding their concerns

and providing reassurance.

 Handle upset customers professionally, de-escalate tense situations, and aim for positive

outcomes.

 Flexibility to work in shifts, including evenings, weekends, and holidays as required.

Qualifications:

 High school diploma or equivalent; a degree in a relevant field is a plus.

 Proven work experience in customer service for minimum 1 year (online pharmacy

preferred).

 Proficient in using customer relationship management (CRM) software and other relevant

tools.

 Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite.

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

Ability to commute/relocate:

• Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person

1. What are the job requirements to apply for this Customer Service Representative job position?
   
   • Ans: A candidate must have a minimum of 1 year experience as an Customer Service Representative


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 18000 and 30000 Monthly. The Salary will depend on the interview. This Customer Service Representative is a Full Time in Mumbai.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Customer Service Representative is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Customer Service Representative position?
   
   • Ans: There are immediate 1 job openings for Customer Service Representative in our Organisation.