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Customer Service Representative Jobs Opening in Truemeds at Powai, Mumbai

Customer Service Representative

experience-icon 1 Years
salary-icon 18000 - 30000 Monthly
Apply Now

Posted: 03 Jun 24

Job Description

Job description

Role: Customer Service Representative

Location: Powai

Kindly note that this will be a Work form Office Opportunity

Working Days: 6 days working (One Week off)

Job Description:

  • As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and maintaining a positive brand image.
  • Your primary responsibility will be to handle customer inquiries, provide prompt and accurate responses, and resolve any issues or concerns they may have.
  • You will be expected to exhibit excellent communication skills, empathy, and a customer-obsessive attitude.

Job Responsibilities:

 Respond promptly and courteously to customer inquiries via phone having 100% focus on

phone resolutions

 Having excellent verbal and written communication skills in Hindi & English is a mandatory


 Efficiently handle and resolve customer escalations, complaints, issues, and concerns to

ensure customer satisfaction.

 Escalate complex or unresolved issues to the appropriate departments or supervisors within

specified timelines.

 Maintain accurate records of customer interactions and transactions in the CRM system.

 Collaborate with cross-functional teams to address customer problems and enhance the

overall customer experience.

 Show empathy and patience when dealing with customers, understanding their concerns

and providing reassurance.

 Handle upset customers professionally, de-escalate tense situations, and aim for positive


 Flexibility to work in shifts, including evenings, weekends, and holidays as required.


 High school diploma or equivalent; a degree in a relevant field is a plus.

 Proven work experience in customer service for minimum 1 year (online pharmacy


 Proficient in using customer relationship management (CRM) software and other relevant


 Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite.

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month


  • Provident Fund


  • Day shift
  • Morning shift
  • Rotational shift

Ability to commute/relocate:

  • Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)


  • Higher Secondary(12th Pass) (Preferred)


  • English (Required)
  • Hindi (Required)

Work Location: In person

More information about this Customer Service Representative Job

Please go through the below FAQs to get all answers related to the given Customer Service Representative job

  1. What are the job requirements to apply for this Customer Service Representative job position?
    • Ans: A candidate must have a minimum of 1 year experience as an Customer Service Representative

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)

  3. What are the salary requirements for this job?
    • Ans: The salary range is between 18000 and 30000 Monthly. The Salary will depend on the interview. This Customer Service Representative is a Full Time in Mumbai.

  4. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  5. This Customer Service Representative is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  6. How many job vacancies are opening for the Customer Service Representative position?
    • Ans: There are immediate 1 job openings for Customer Service Representative in our Organisation.

Job Particulars

Education 12th Pass (HSE)
Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2454423
Job Category Tech Support
Locality Address Powai
Country India

About Company

About Truemeds:

Our vision is to make healthcare affordable and accessible to all. We are a technology-driven, telehealth platform that aims to reduce healthcare expenses multifold and improve healthcare outcomes by democratizing medicine purchases in India. Truemeds is able to recommend best value medicines from top 30 pharma brands in India to customers with precise scientific matching and outcomes history leading up to 70%+ savings for customers!

No one should have to choose between their health and their healthcare costs. With this vision - we aim to make healthcare affordable and accessible to all. We are a technology driven, tele-health platform that aims to reduce healthcare expenses and improve healthcare outcomes by democratising medicine purchase in India. We aim to become the go-to e-pharmacy for the “Smart consumer” to go for best value medicines.

Founded by Ex-Abbott executives, Akshat Nayyar and Dr. Kunal Wani, Truemeds has witnessed phenomenal growth in the last 2 years on the back of strong product-market fit and massive organic demand. We have grown at a phenomenal pace with customer love – 60X growth delivered in the last 20 months. Headquartered in Mumbai, we are building a dynamic team which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience. Truemeds has closed its Series B ($22 Million) funding round led by private equity fund Westbridge Capital. The funding round witnessed participation from existing investors as well including InfoEdge Ventures, Asha Impact and IAN Fund. The company plans to utilise the funds to expand in the domestic market and grow exponentially in the days to come.

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