Customer Service Representative - Voice Inbound Process - Afternoon Shift Jobs Opening in Woodrock Infotech Pvt Ltd at Salt Lake, Kolkata
Customer Service Representative - Voice Inbound Process - Afternoon Shift
Woodrock Infotech Pvt Ltd
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Posted: 01 May 24
Job Description
Position: Customer Service Representative - Voice Inbound Process - Afternoon Shift
Location: Salt Lake, Kolkata, West Bengal
Shift: Afternoon Shift (12:00 PM - 04:30 PM)/(01:00 PM - 05:30 PM)
Job Description: As a Customer Service Representative in our voice inbound process, you will be responsible for providing exceptional customer support over the phone. Your primary duties will include:
Answering incoming calls from customers promptly and professionally.
More information about this Customer Service Representative - Voice Inbound Process - Afternoon Shift Job
Please go through the below FAQs to get all answers related to the given Customer Service Representative - Voice Inbound Process - Afternoon Shift job
Location: Salt Lake, Kolkata, West Bengal
Shift: Afternoon Shift (12:00 PM - 04:30 PM)/(01:00 PM - 05:30 PM)
Job Description: As a Customer Service Representative in our voice inbound process, you will be responsible for providing exceptional customer support over the phone. Your primary duties will include:
Answering incoming calls from customers promptly and professionally.
Assisting customers with inquiries, product information, order placement, and issue resolution.
Providing accurate information regarding products, services, and company policies.
Handling customer complaints and escalations with empathy and problem-solving skills.
Documenting customer interactions accurately in the CRM system.
Collaborating with other team members and departments to ensure customer satisfaction.
Adhering to company guidelines and standards for quality assurance and compliance.
Requirements:
Excellent verbal communication skills.
Previous customer service experience preferred.
Ability to multitask and work efficiently in a fast-paced environment.
Strong problem-solving and decision-making abilities.
Proficiency in using CRM software and other relevant tools.
Flexibility to work afternoon shifts, including weekends if required.
Benefits:
Competitive salary
Opportunities for career growth and advancement
How to Apply: Interested candidates should submit their resume and cover letter via email to include 'Customer Service Representative - Afternoon Shift' in the subject line.
More information about this Customer Service Representative - Voice Inbound Process - Afternoon Shift Job
Please go through the below FAQs to get all answers related to the given Customer Service Representative - Voice Inbound Process - Afternoon Shift job
- What are the job requirements to apply for this Customer Service Representative - Voice Inbound Process - Afternoon Shift job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Representative - Voice Inbound Process - Afternoon Shift
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 6000 and 7000 Monthly. The Salary will depend on the interview. This Customer Service Representative - Voice Inbound Process - Afternoon Shift is a Part Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Representative - Voice Inbound Process - Afternoon Shift is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Representative - Voice Inbound Process - Afternoon Shift position?
- Ans: There are immediate 20 job openings for Customer Service Representative - Voice Inbound Process - Afternoon Shift in our Organisation.
Job Particulars
Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypePart Time
Job Id2415872
Job Category Tech Support
Locality Address Salt Lake
State West Bengal
Country India
About Company
Woodrock Infotech Pvt Ltd
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