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Customer Service Role - Email Escalation - Bank Jobs in Mumbai - TJI

Customer Service Role - Email Escalation - Bank

TJI
experience-icon 0 to 3 Years
salary-icon Not disclosed
qualification-icon Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
location-icon Mumbai
Expired
Posted: 30 Oct 20
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Job Description

  • To provide timely resolutions to customer complaints that have been escalated to the Escalation Department within the organization
  • To be proactive & give quick response on Emails
  • Provide accurate & correct resolution to the customers.
  • TAT adherence & follow the same to increase closure %
  • Follow company's communication procedures, policies, and guidelines at all times
  • Tracks complaints and makes recommendations to management designed to reduce the number of complaints
  • Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints.
    • Work/Educational Requirements

    Ctc 2.8lac - 4.8lac PF ESIC + Night Shift Allowance 300 to 400

    Shift Timings Day / Night (Females will Day Shift Only) Rotational Week off

    Pick Up and Drop Facility For night Shift year of experience into Email Escalation Only

    Age 22 - 30 yrs

    Excellent English

    Job Particulars

    Role customer service tech support
    Education Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
    Who can apply Freshers and Experienced (0 to 3 Years )
    Hiring Process Face to Face Interview
    Employment TypeFull Time
    Job Id1026969
    Job Category Diploma , Tech Support
    Locality Address
    State Maharashtra
    Country India

    About Company

    TJI
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