Customer Service Specialist Jobs in Bangalore - FreeUp App

Customer Service Specialist

FreeUp App

0 Years

Not disclosed

Expired

Posted: 03 Aug 20

Job Description

India's #1 Decluttering App - FreeUp () is hiring a Customer Service Ninja to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Ninja

Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Ninja Requirements:
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers with a minimum typing speed of 40 WPM.
- Experience working with customer support.