Customer Service Specialist Jobs in Navi Mumbai - Sherwin-Williams
Customer Service Specialist
Sherwin-Williams
2 to 3+ Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, Vocational Training, BFA, BSW 
Expired
Posted: 07 Oct 20
Job Description
Description
POSITION SUMMARY: Provides a variety of customer service, support, and technical guidance to internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships.
Essential Job Functions
Receives complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, performs proactive selling and marketing of products, and resolves questions and complaints within span of control.
Responds to a wide scope of inquiries and/or complaints regarding the organization’s products and/or services, contract requirements, pricing, delivery dates, adjustments to bills/orders, and other account management questions.
Provides technical assistance and guidance to internal and external customers on product base, such as application, storage, color or display matching, clean-up, safety, and a variety of other topics and issues; forwards highly technical or operational calls when appropriate.
Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
Educates and informs customers of current or new product lines that may satisfy customer needs and assists with selling additional products.
Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance, and facilitate recurring or new orders.
Performs other duties as assigned.
Experience Requirements
2-5 years of customer service experience.
Educational Requirements
Graduate or equivalent education and experience.
Skill Requirements
Providing customer service;
Selling and marketing services and products;
Resolving customer problems and concerns;
Developing correspondence and communications;
Working with other departments and divisions;
Providing technical, safety, and operational guidance on a variety of products;
Applying department policies and procedures to difficult situations;
PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required;
Communicating with co-workers to provide and receive direction.
Tally 9.0 ERP experience is mandatory
POSITION SUMMARY: Provides a variety of customer service, support, and technical guidance to internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships.
Essential Job Functions
Receives complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, performs proactive selling and marketing of products, and resolves questions and complaints within span of control.
Responds to a wide scope of inquiries and/or complaints regarding the organization’s products and/or services, contract requirements, pricing, delivery dates, adjustments to bills/orders, and other account management questions.
Provides technical assistance and guidance to internal and external customers on product base, such as application, storage, color or display matching, clean-up, safety, and a variety of other topics and issues; forwards highly technical or operational calls when appropriate.
Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
Educates and informs customers of current or new product lines that may satisfy customer needs and assists with selling additional products.
Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance, and facilitate recurring or new orders.
Performs other duties as assigned.
Experience Requirements
2-5 years of customer service experience.
Educational Requirements
Graduate or equivalent education and experience.
Skill Requirements
Providing customer service;
Selling and marketing services and products;
Resolving customer problems and concerns;
Developing correspondence and communications;
Working with other departments and divisions;
Providing technical, safety, and operational guidance on a variety of products;
Applying department policies and procedures to difficult situations;
PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required;
Communicating with co-workers to provide and receive direction.
Tally 9.0 ERP experience is mandatory
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, Vocational Training, BFA, BSW
Who can apply Experienced (2 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1013144
Job Category Diploma , Tech Support
Locality Address
State Maharashtra
Country India
About Company
Sherwin-Williams
WELCOME TO SHERWIN-WILLIAMS
Sherwin-Williams is the largest paints and coatings company in the world. With $15.8 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today.
At Sherwin-Williams, we're proud of the company we keep — our family of loyal employees.
Please note you will need the existing right to work in the country you apply for. Sherwin-Williams is unable to sponsor work permits or visas.
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other consideration prohibited by law.
We are committed to positively promoting equality of opportunity in all aspects of employment. All applicants will be considered for employment on the basis of the job requirements and the individual’s ability and merits in meeting the requirement
Sherwin-Williams is the largest paints and coatings company in the world. With $15.8 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today.
At Sherwin-Williams, we're proud of the company we keep — our family of loyal employees.
Please note you will need the existing right to work in the country you apply for. Sherwin-Williams is unable to sponsor work permits or visas.
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other consideration prohibited by law.
We are committed to positively promoting equality of opportunity in all aspects of employment. All applicants will be considered for employment on the basis of the job requirements and the individual’s ability and merits in meeting the requirement
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