Customer Service Specialist Jobs Opening in Transcom India at Kharadi, Pune
Job Description
Key Responsibilities:
-
Customer Interaction: Respond to customer inquiries via phone, email, live chat, or social media in a prompt, courteous, and professional manner. Ensure every interaction reflects the company’s commitment to excellent service.
-
Issue Resolution: Identify, investigate, and resolve customer problems. Provide solutions and alternatives within the time limits and follow up to ensure resolution. Escalate unresolved issues to the appropriate departments when necessary.
-
Product Knowledge: Maintain a deep understanding of the company’s products and services to provide accurate information and guidance to customers. Stay updated on changes in product lines, promotions, and policies.
-
Order Management: Assist customers with placing, tracking, and modifying orders. Coordinate with shipping and logistics teams to provide accurate delivery information and resolve shipment issues.
-
Documentation: Accurately document customer interactions, transactions, comments, and complaints in the customer relationship management (CRM) system. Maintain detailed records for future reference and quality assurance.
-
Feedback Collection: Gather and document customer feedback to help improve products, services, and the overall customer experience. Work closely with internal teams to relay important insights from customer interactions.
-
Team Collaboration: Work closely with sales, marketing, product development, and technical support teams to ensure a seamless customer experience. Participate in regular team meetings and training sessions to stay aligned with business goals.
-
Customer Retention: Build lasting relationships with customers by going above and beyond in resolving issues and ensuring satisfaction. Help identify opportunities for upselling or cross-selling when appropriate.
More information about this Customer service specialist Job
Please go through the below FAQs to get all answers related to the given Customer service specialist job
- What are the job requirements to apply for this Customer service specialist job position?
- Ans: A candidate must have a minimum of fresher as an Customer service specialist
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer service specialist is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer service specialist position?
- Ans: There are immediate 1 job openings for Customer service specialist in our Organisation.
