Customer Service / Tech Support Jobs - Ahmedabad - Mike Sierra Healthcare Pvt Ltd
Customer Care Executive
0 Years 
150000 - 360000 Yearly 
B.Arch, Certificate Course (ITI), Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BEd, BHM, BSc, MCA, MEd, MHM, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), Vocational Training 
Job Description
Job Responsibilities:
- Determines Requirements By Working with Customers.
- Answers Inquiries By Clarifying Desired Information; Researching, Locating, and Providing Information.
- Resolves Problems By Clarifying Issues; Researching and Exploring Answers and Alternative Solutions; Implementing Solutions; Escalating Unresolved Problems.
- Fulfills Requests By Clarifying Desired Information; Completing Transactions; Forwarding Requests.
- Sells Additional Services By Recognizing Opportunities to Up-sell Accounts; Explaining New Features.
- Maintains Call Center Database By Entering Information.
- Keeps Equipment Operational By Following Established Procedures; Reporting Malfunctions.
- Updates Job Knowledge By Participating in Educational Opportunities.
- Enhances Organization Reputation By Accepting Ownership for
Accomplishing New and Different Requests; Exploring Opportunities to Add
Value to Job Accomplishments.
Job Particulars
About Company
We are a leading Multinational company providing affordable healthcare products worldwide. We pride ourselves on supplying brand name quality products at the most afford able prices making healthcare accessible to all. Over the years, Mike Sierra has established itself as a successful brand name across the globe and our customers recognize us as a company that provides best value for money without compromising on quality.
Mike Sierra has been able to achieve great success in a short while because of its excellent logistics system, range of quality products and an exceptional customer service. We have been able to cut across multiple layers of costs such as wholesalers, retail etc and in its place created a first-rate distribution system backed by cutting edge technology. At Mike Sierra, we understand the power of technology and have used it to create a completely automated ordering system to ensure effective management of stocks in multiple warehouse locations as well as quick shipping of orders.
