Customer Service / Tech Support Jobs - Bangalore - ACT Fibernet Atria Convergence Technologies Pvt Ltd

Customer Support Executive

ACT Fibernet Atria Convergence Technologies Pvt Ltd

0 to 5 Years

150000 - 222000 Yearly

Expired

Posted: 14 May 16

Job Description

Purpose of the Role:
The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Role Description
1. To provide customer satisfaction on every call / e-mail.
2. To ensure closure of the ticket / e-mail within the prescribed TAT
3. To provide speedy resolution
4. Willingness to work in rotational offs & rotational Shifts
5. To resolves product or service problems by clarifying the customer's complaint

Key Result Areas:
This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.

Role:		Associate/Senior Associate -(NonTechnical)
Role Category:		Voice
Industry Type:		Telecom/ISP
Functional Area:		ITES, BPO, KPO, LPO, Customer Service, Operations
Keywords:		Customer Service, Customer Satisfaction, Customer Complaints, CSE, domestic voice, inbound calling, domestic telecalling, voice, call centre, csr

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, B.Com, B.Pharm, BA, BBA/BBM, BCA, BEd, BHM, BSc, 12th Pass (HSE), Vocational Training

Who can apply Freshers and Experienced (0 to 5 Years )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id192049

Job Category Diploma , BPO , BSc/BCA/BBM , Tech Support , Hire and Train

Locality Address

State Karnataka

Country India

About Company

With a vision to be the most admired in-home entertainment, education and interactive services company that creates radical social transformation and delights and empowers customers, ACT (Atria Convergence Technologies Pvt. Ltd.) had its humble beginning in the year 2000. Today, ACT is one of the country’s most renowned triple play service providers with 1 million+ happy customers experiencing the following state-of-the-art services:

Fibernet (Internet over Fiber Optics)
Digital T.V
HD TV

ACT is headquartered in Bangalore and is spread across several towns & cities of Karnataka, Andhra Pradesh & Tamil Nadu. Pioneers in Fiber-To-The-Home technology in India, ACT provides broadband on Optic Fiber, designed to carry vast amount of Information at speed ranging from 1 Mbps to 1 Gbps. ACT is currently the 4th largest ISP In the wired broadband category and the largest non-telco ISP in the country.

ACT is funded by IVFA (India Value Fund Advisor), a premier private equity investment fund which played a pivotal role in facilitating several companies to develop into world-renowned organizations. Some of their most successful portfolios have been - Biocon, Radio City, HDFC Bank, Meru, Mahindra Hinoday and TTK Healthcare, just to name a few.

The founder of ACT, Mr. Sunder Raju is one of the most respected personalities in the Indian business fraternity. The senior management team of ACT consists of experts with experience in varied industries like FMCG, Entertainment, Information & Technology, Telecom, Retail etc.

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