Customer Service / Tech Support Jobs - Bangalore - Altaazur

Eligibility : BBA/BBM, BSc, BCA, BHM, BEd, B.Pharm, B.Com, BA

Location : Bangalore

Last Date : 16 Oct 2016

Salary : 200000 - 3000000 Rs Per Year

Experience Required: Freshers

Hiring Process : Written-test, Face to Face Interview, Telephonic Interview

Skills: Tech Support, Verbal Communication

Altaazur - Job Details

Total Experience: 0 to 24 months

  • Provide support to End Users across North America, EMEA & Asia-Pacific. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
  • Troubleshooting Hardware/Networking/OS related queries of our global customers which involves working in different time zones
  • Remote hardware support delivery
  • Perform problem-cause analysis
  • Resolve routine customer problem
  • Ability to Identify Opportunity & Implement Process Improvements.
  • Has technical experience and skills in the areas of problem determination, creativity and analysis.
  • Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills:

  • Moderate to Advanced level of knowledge of Computer Hardware components and configurations.
  • Understanding of basic computer hardware related troubleshooting over remote mediums.
  • Understanding of legacy and latest Windows operating systems, configuration options and troubleshooting.
  • Browser Support - Internet Explorer

Strong computer skills required:

  • Moderate understanding and proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
  • Excellent oral and written communication skills.
  • Excellent customer service orientation

Desired Skills:

  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client - Outlook, Notes etc..
  • Skilled in commercially standard software applications and major desktop operating systems.
  • Awareness of basic networking concepts and technologies.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller

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