Customer Service / Tech Support Jobs - Bangalore - Altaazur
Job Description
- Provide support to End Users across North America, EMEA & Asia-Pacific. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Troubleshooting Hardware/Networking/OS related queries of our global customers which involves working in different time zones
- Remote hardware support delivery
- Perform problem-cause analysis
- Resolve routine customer problem
- Ability to Identify Opportunity & Implement Process Improvements.
- Has technical experience and skills in the areas of problem determination, creativity and analysis.
- Ability to meet a set of defined account agent productivity measurements.
- Moderate to Advanced level of knowledge of Computer Hardware components and configurations.
- Understanding of basic computer hardware related troubleshooting over remote mediums.
- Understanding of legacy and latest Windows operating systems, configuration options and troubleshooting.
- Browser Support - Internet Explorer
- Moderate understanding and proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Excellent oral and written communication skills.
- Excellent customer service orientation
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client - Outlook, Notes etc..
- Skilled in commercially standard software applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Questioning skills /probing skills, as relevant to the issue and level of the caller
Job Particulars
About Company
Altaazur Global IT Solutions have been devoted to building the best and most respected outsourcing company, serving our clients and growing our communities. Certain principles are fundamental to our success: exceptional client service, operational excellence, integrity and fairness, a sense of responsibility, a great team and a winning culture. These principles, combined with our on-going commitment to maintaining and growing a healthy and vibrant company, drive us to invest for the long run and thrive in both good and bad times. We invite you to join us in our pursuit to continue to be one of the most respected companies in the world, one where we are all proud to work.
To help people and communities achieve better health declares our purpose as a company and it serves as the standard against which we weigh our actions and our decisions.
