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Customer Service / Tech Support Jobs - Bangalore - ASAP INFOSYSTEMS PVT LTD

Eligibility : MCA, BSc, Diploma, BCA, B.Com

Location : Bangalore

Last Date : 31 Oct 2016

Salary : 15000 - 20000 Rs Per Month

Year of passing: 2015 - 2016

Experience Required: 0-1 Years

Hiring Process : Face to Face Interview

Skills: Networking

ASAP INFOSYSTEMS PVT LTD - Job Details

Designation: Technical Support Engineer (International Voice Process)                                   

Job description:
  • Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones 
  • Take calls from Global customers and initiate the right response to them, positively and professionally
  • Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
  • Manage end to end all calls logged, providing regular updates to customers on call status
  • Complete follow-on actions as appropriate
  • Work to achieve individual and team goals
  • Protect confidential and sensitive information and materials
  • Observe strict compliance to licensing, copyright and trademark legislation
  • Adherence to policy and procedures (compliance)
  • Ability to multi-task and prioritize
  • Ability to manage commitments to customer, manager etc
  • Ability to diagnose problems and take corrective action
  • Ability to escalate as appropriate
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