Customer Service / Tech Support Jobs - Bangalore - Freshmenu
Job Description
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
- Good in communication skills.
- Good in e-mail skills.
Job Particulars
Who can apply Freshers and Experienced (0 to 2.5 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id211783
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
We are an online restaurant which prepares and delivers freshly cooked food in 45 minutes to our customers. We currently are operational with 22 outlets present in 3 major metros - 17 in Bangalore, 3 in Mumbai and 2 in Delhi. As a brand, we specialise in Continental & Oriental gourmet food prepared by the best chefs who have been hired from good restaurant and hotel properties across the country. We are present in all categories – main course, salads, bread varieties and deserts – starting from breakfast to dinner. We are a funded start up and are the only food Company to have raised 1.1 Billion (INR) (17Mn USD) as series B funding.
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