Customer Service / Tech Support Jobs - Bangalore - Magna Infotech Pvt Ltd
Job Description
Job Description
- Designation: L1 Technical Support Engineer (Only Male)
- Education: Any Graduate, Any Post Graduate
- Work and Interview Location:Bangalore
- Experience Level: Fresher / 2 yrs
- Fresher – CTC, + Shift Allowances of 3k
- Experience- CTC, + Shift Allowances of 3k
- Should have excellent communication skills.
- Should be Flexible to work in Rotational Shifts
- Should be ready to work in voice support.
Job Description:
- Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
- Take calls from Global customers and initiate the right response to them, positively and professionally
- Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
- Manage end to end all calls logged, providing regular updates to customers on call status
- Complete follow-on actions as appropriate
- Work to achieve individual and team goals
- Protect confidential and sensitive information and materials
- Observe strict compliance to licensing, copyright and trademark legislation
- Adherence to policy and procedures (compliance)
- Ability to multi-task and prioritize
- Ability to manage commitments to customer, manager etc
- Ability to diagnose problems and take corrective action
- Ability to escalate as appropriate
Job Particulars
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id182230
Job Category BSc/BCA/BBM , 1 to 3 Yr Exp , Tech Support
SkillsTroubleshooting
Locality Address Ashok Nagar, Attibele, Banashankari , Banaswadi , Bannerghatta Road , Basavanagudi , Basaveshwara Nagar , Bellandur , Bommanahalli, Brookefields , BTM , Byatarayanapura, Commercial Street , Cox Town, Cunningham Road , CV Raman Nagar , Dasarahalli, Domlur , Electronic City , Frazer Town , HBR Layout , Hebbal , Hennur , HSR , Indiranagar , International Airport , Jalahalli , Jayanagar , Jeevan Bhima Nagar , JP Nagar , Kaggadasapura , Kalyan Nagar , Kammanahalli , Koramangala , KR Puram , Kumaraswamy Layout , Lavelle Road , Madivala, Majestic , Malleshwaram , Marathahalli , Mathikere, MG Road , Mysore Road , Nagawara , New BEL Road , Old Airport Road , Old Madras Road , Padmanabha Nagar, Race Course Road , Rajajinagar , Rajarajeshwari Nagar , Rammurthy Nagar , Residency Road , Richmond Town, RT Nagar , Sadashiv Nagar , Sahakara Nagar , Sanjay Nagar , Sarjapur Road , Seshadripuram , Shanti Nagar , Shivajinagar , Thippasandra , Ulsoor , Vijaya Nagar, Vivek Nagar, Whitefield , Wilson Garden, Yelahanka , Yeshwantpur , Bangalore-Others
State Karnataka
Country India
About Company
We
do have an attractive opportunity by Magna InfoTech, we are one among
the fastest growing IT services company in India. We @ Magna InfoTech
Provide IT Services to client worldwide .We are a Team of +
employee organization with skilled IT Professionals. We are the
outsourcing partner in India .This position is with Magna Infotech on
deputation at our Client
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