Customer Service / Tech Support Jobs - Bangalore - REALBRIDGE eMarketing Solutions Pvt Ltd

Eligibility : M.Com, BBA/BBM, MA, BSc, BCA, MS, MHM, PG Diploma, MSW, MSc, B.Com, M.Arch, BA

Location : Bangalore

Last Date : 04 Nov 2016

Experience Required: 0-2 Years

Hiring Process : Written-test, Face to Face Interview, Telephonic Interview

Skills: Analytics

REALBRIDGE eMarketing Solutions Pvt Ltd - Job Details

  • Job Title:  Customer Support Executive
  • Job Function:  Customer Support
  • Industry: e-Commerce/ Gaming
  • Location: Bangalore
  • Experience: Freshers
Key Deliverables:
  • Manage company’s CEM (Customer Experience Management) system on 8hrs shift basis and communicate courteously with customers by email & live chat.
  • Resolve product or service problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution & complete customer satisfaction
  • Review new customer’s accounts and financial details to combat fraud or any other potential abuse of the system.
  • Learning about your company's products and services and keeping up to date with all changes
Key Skills:
  • Excellent communication skills (Verbal &Written)
  • Time Management
  • Multi-tasking
  • Problem Solving
  • Analyzing Information
  • Resolving Conflict
  • Quality Focus
  • Active listening & quick response.
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About REALBRIDGE eMarketing Solutions Pvt Ltd

REALBRIDGE is a boutique digital marketing and development agency based in Bangalore,India. 

We specialize in offering digital marketing solutions to online gaming & casino businesses based in the UK

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