Customer Service / Tech Support Jobs - Bangalore - Tangoe India Softek Services Pvt
Job Description
Responsibilities
Ø Support international and domestic customers with a wide variety of request such as mobile device issues, ordering new mobile phones, changing features, etc.
Ø Provide support on client requests submitted through Tangoe’s internal portal such as order support, service number moves, usage and billing reports, etc.
Ø Establish and build relationships with internal and external customers
Ø Ensuring all requests from Internal Manager pertaining to orders/clarifications is completed.
Required Skills
Ø 0 to 1 Experience in Help Desk experience, preferably in a Wireless Telecommunication Support Environment.
Ø Exceptional customer service, listening, problem-solving and interpersonal skills
Ø Strong verbal and written communication skills
Ø The ability to diagnose, troubleshoot and resolve (and follow up) issues in a fast-paced environment
Ø Basics of Resolving Computer Application Issues.
Ø Proficient in Windows Suite
Ø Must be able to type 35 WPM
Ø Must be able to Multi-Task.
Desired Skills
Ø Telecom Experience
Ø Understanding of carrier contracts and or telecom devices (BlackBerry, I Phones, Android Phone, Cell Phones)
Ø Should be able to follow Various Dialects of English
Job Particulars
About Company
ABOUT TANGOE
Tangoe (IPO’d on the NASDAQ exchange under the symbol ‘TNGO’) is a US based Software Product Development Organization with its R&D Innovation Lab and Captive BPM (Business Process Management) in Bangalore, India.
Tangoe’s products and services on ‘Enterprise IT Expense Management’ cover the entire spectrum of an enterprise's connection-based assets and services, such as voice and data services, mobile devices and usage, cloud software, infrastructure and services, machine-to-machine connections, enterprise social and information technology connections, and encompasses the entire lifecycle of these assets and services, including planning and sourcing, procurement and provisioning, inventory and usage management, mobile device management (MDM), real-time telecommunications expense management (rTEM), invoice processing and payment, expense allocation and accounting, and asset decommissioning and disposal.
As technology continues to evolve and change and ways/avenues to communicate have multiplied, so has Tangoe w. the announcement and roll out of our Matrix suite of solutions. Built on an SAP HANA database, Matrix is the “Cadillac” of expense management systems, which is giving our customers a single solution to manage the lifecycle for all of their connections. Not just the fixed and mobile telecom, but also Cloud, IT Services, M2M and Enterprise Social Networking.
It is through this continues advancement in our products and solutions that Tangoe now offers our customers even greater visibility and control over their technology infrastructure, along with continuing to reduce expenses, increasing efficiencies, and better security, which in the long run leads to more productive employees, lower costs, and increased revenues.
Why Join Tangoe?
By joining Tangoe you can look forward to unleashing your creative potential and taking your career to new heights. Tangoe will provide you many opportunities to develop and grow with the team.
Ø Multiple teams that makes it possible to join teams based on the skill set of candidate.
Ø Be a part of Global Operations team that has excelled in key roles and industries.
Ø Gain visibility to fixed and wireless technologies along with device management.
Ø Work with clients to deliver savings using strategic applications that are built on latest technologies.
Ø Opportunity to work and support multiple Fortune 500 companies.
Ø In time recognition for your contributions and performance.
Ø Involved in solving complex and challenging tasks.
Ø Ability to be a part of a team that values and respects talent.
Ø Opportunity to question status quo and to be creative.
