Customer Service / Tech Support Jobs - Bangalore - Zoomcar India Pvt Ltd
Call Centre Associates / CSR
Zoomcar India Pvt Ltd
Expired
Posted: 26 Jul 16
Job Description
Position: CSR
Experience : 1 to 2 years
Department/Business: Customer Experience
Location: Bangalore
Educational Qualifications: Any Undergraduates( 10th , 12th )/ Graduate( Except MBA and Btech ) .
Primary Functions/Responsibilities:
Experience : 1 to 2 years
Department/Business: Customer Experience
Location: Bangalore
Educational Qualifications: Any Undergraduates( 10th , 12th )/ Graduate( Except MBA and Btech ) .
Primary Functions/Responsibilities:
- Inbound customer service role supporting the consumers through email / Call.
- The Support Services Representative resolves customer’s queries, requests and complaints
- Customer Focused (Internal and External) and is dedicated to meeting and strives to exceed the needs of internal and external customers by delivering high quality service.
- Acts with customers in mind, establishes and maintains effective relationship with customers and gains their trust and respect.
- Communicates with customers in a warm, helpful and professional manner while simultaneously building credibility and rapport.
Mandatory Skills Required:
- Typing Speed Minimum 30 WPM with 90% accuracy.
- Communication (Verbal and/or Written) able to clearly present information through the spoken and/or written word, influence or persuade others through oral presentation in positive or negative circumstances, listens well, able to write clearly in a variety of communication settings and styles.
- Knows, understands and appropriately applies technical /soft skills.
- Knowledge of computer applications.
- Escalation procedures/protocols
Job Particulars
Education Certificate Course (ITI), Diploma, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id214737
Job Category Diploma , Tech Support
Locality Address
State Karnataka
Country India
About Company
Zoomcar is a self-drive car rental company, founded by David Back and Greg Moran in February 2013 in Bangalore, India. As of December 2015, the company operates a fleet of 6000 vehicles in 9 cities across the country including Bangalore, New Delhi,Gurgaon, Mumbai, Navi Mumbai, Hyderabad, Chennai, Pune and Chandigarh. Bangalore-2700 vehicles till January 2016.
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