Customer Service / Tech Support Jobs - Delhi - Reverse Logistics Company Private Limited
Job Description
- Addressing
customer queries regarding products and other related areas
- Ensuring
customer satisfaction
- Handling
customer escalation
- Taking
new initiatives towards customer satisfaction
- Work
on customer feedback for good experience of future customers
- Communication
with customers via email or call
Job Particulars
About Company
We are a company in Modern supply chain has two components: forward and reverse. Most of successful companies focus on their core competencies - delighting customers through stellar forward supply chain but experience a pervasive lack of control over their reverse logistic processes leading to high cost, poor customer service, reduced asset recovery, low profitability, decreased competitiveness, and loss of shareholder value. Developed economies have well structured reverse logistics processes and they squeeze out massive efficiency in cost and revenue to create increased shareholder value. As Indian product companies focus on delighting customers with their products and focus on gaining market share, reverse logistics process has become more complex, inefficient, and expensive. More importantly it is also not their core competency to manage reverse logistics
RLC was founded as a dedicated reverse logistics company combining technology, services, and domain experience into a solution that would allow Indian companies to beat global supply chain benchmarks of efficiency and productivity by outsourcing their entire reverse logistics process. . For further information please visit website
