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Customer Service / Tech Support Jobs - Gurgaon,Bangalore,Mangalore - Shelby Management solutions

Eligibility : BBA/BBM, BSc, BCA, BHM, BEd, B.Pharm, B.Com, BA

Location : Gurgaon, Bangalore, Mangalore, Mumbai, Pune, Chennai

Last Date : 30 Oct 2016

Experience Required: Freshers

Hiring Process : Face to Face Interview

Skills: Tech Support, Verbal Communication

Shelby Management solutions - Job Details

  • Communication in neutral accent over phone
  • Operating the computer, OS and Knowledge base navigation 
  • Use of Ticketing tool
  • Account Management / Password reset
  • Active listening and probing skills
  • Level 1 and 1.5 technical troubleshooting
  • Analytical skills
  • Remote desktop skills 

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