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Customer Service / Tech Support Jobs - Gurgaon - CIK Telecom India Private Limited

Eligibility : M.Pham, M.Com, BBA/BBM, MA, BSc, BCA, BHM, BEd, MEd, PG Diploma, MSW, MSc, M Phil / Phd, Diploma, B.Pharm, B.Com, BA, MHM, MCA

Location : Gurgaon

Last Date : 28 Oct 2016

Salary : 13500 - 25000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview

CIK Telecom India Private Limited - Job Details

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
Skill and Knowledge Qualifications:
  • Demonstrated proficiency in typing and grammar;
  • Ability to write clearly and accurately;
  • Knowledge of customer service principles and practices;
  • Effective listening skills;
  • Willingness to co-operate with others and work to the greater good;
  • Multi-tasking capabilities;
  • Strong Communication skills
  • Free Pick up and drop facility from the respective hiring zones
  • Should be flexible for rotational night shifts
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