Customer Service / Tech Support Jobs - Gurgaon - Cityfurnish

Eligibility : M.Com, BBA/BBM, MA, 12th Pass (HSE), BCA, MBA/PGDM, BVSc, BHM, BEd, MEd, Vocational Training, PG Diploma, MSW, MS, Certificate Course (ITI), 10th Pass (SSC), M Phil / Phd, Diploma, B.Com, BA, MHM

Location : Gurgaon

Last Date : 16 Nov 2016

Job Type : Internship / Projects

Salary : 7000 - 9000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview

Cityfurnish - Job Details

As Customer Service Executive, the individual will be responsible for handling Cityfurnish customers, received by phone, chat or email.
Key Responsibilities: 

  • Handle customer queries received on calls, chat and emails
  • Drive customer queries to closure with required information
  • Convert queries to orders
  • Track orders fulfilment end to end in co-ordination with fulfillment team
  • Handle customer complaints effectively
  • Reach customer proactively over call/email for up sell
  • Track customer orders
  • Follow up on abandoned orders
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About Cityfurnish

CityFurnish is a one-stop-solution for Furniture and Furnishings rental in India. 
  • Affordable Furniture Packages across three categories - Bed Room, Dining Room and Living Room. 
  • Flexible Rental Contract with Easy Payment Options. 
  • Delivered and Installed by our team. 
  • Designer Solid Wood Furniture for more luxury and comfort.

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