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Customer Service / Tech Support Jobs - Hyderabad - TillPOS

Eligibility : BE/B.Tech, BSc, B.Com

Location : Hyderabad(Gachibowli )

Last Date : 18 Nov 2016

Salary : 300000 - 500000 Rs Per Year

Experience Required: 1 Years-2 Years

Hiring Process : Face to Face Interview

TillPOS - Job Details

Responsibilities :
  • Deliver prompt and professional solutions for customer inquiries via phone,  email, online chat etc. 
  • Prepares for customer inquiries by studying products, services, and customer  service processes.  
  • Responds to customer enquiries by understanding enquiry? reviewing previous  enquiries and responses? gathering and researching information? assembling and  forwarding information? verifying customer's understanding of information and  answer.
  • Records customer inquiries by documenting inquiry and response.  
  • Improves quality service by recommending improved processes. 
  • Accomplishes customer service and organization mission by completing related  results as needed.  
  • Work within various teams to ensure outstanding customer service.  
  • Contribute ideas to resolve customer problems to improve productivity.    
Customer Focus:  
  • Excellent customer service skills, including maintaining focus on the customer  issue in a fast­paced environment.  
  • Ability to empathize and prioritize customer needs.  
  • Demonstrates conflict resolution, negotiation, and de­escalation skills.
  • Demonstrates ownership to resolve challenging customer issues, escalating  when necessary
  • Maintain regular and reliable attendance, including the daily schedule as  assigned. 
  • Flexible with the working schedule, expected to work on weekends, holidays and  events.   
Communication:
  • Excellent communication skills (written and verbal).  
  • Excellent documentation skills.  
  • Good comprehension skills, ability to clearly understand and state the issues  customers present.  
  • Ability to concentrate, follow customer's issues without distraction to resolution.  
  • Good composition skills ability to compose a grammatically correct, concise, and  accurate written response. Work successfully in a team environment as well as independently.  
  • Multi linguistic ­ English + 1 Regional Language
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