Customer Service / Tech Support Jobs - Hyderabad - TillPOS
Job Description
Responsibilities :
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer enquiries by understanding enquiry; reviewing previous enquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Records customer inquiries by documenting inquiry and response.
- Improves quality service by recommending improved processes.
- Accomplishes customer service and organization mission by completing related results as needed.
- Work within various teams to ensure outstanding customer service.
- Contribute ideas to resolve customer problems to improve productivity.
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fastpaced environment.
- Ability to empathize and prioritize customer needs.
- Demonstrates conflict resolution, negotiation, and deescalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Flexible with the working schedule, expected to work on weekends, holidays and events.
Communication:
- Excellent communication skills (written and verbal).
- Excellent documentation skills.
- Good comprehension skills, ability to clearly understand and state the issues customers present.
- Ability to concentrate, follow customer's issues without distraction to resolution.
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response. Work successfully in a team environment as well as independently.
- Multi linguistic English + 1 Regional Language
Job Particulars
Who can apply Experienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id232740
Job Category Dream Jobs/5 lpa , Tech Support
Locality Address Gachibowli
State Telangana
Country India
About Company
TILL POS is a cloud based mobile pointofsale software for all food outlets, hospitality stores and retail shops. At TILL, we help businesses realise the benefits of going digital. We provide store owners a way to build, manage and grow their business while creating a better customer experience.
Jobs By Location
Hyderabad
Mumbai
Kolkata
Ahmedabad
Gurgaon
Noida
Bangalore
Pune
Chennai
Delhi
Others also searched for
Job & career videos Subscribe
