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Customer Service / Tech Support Jobs - Hyderabad - TillPOS

Customer Success Specialist
TillPOS
Hyderabad(Gachibowli )
1 to 2 Years
300000 - 500000 Per Year
TillPOS
Last Date 18 Nov 2016

TillPOS - Job Details

Date of posting: 19 Sep 16
Responsibilities :
  • Deliver prompt and professional solutions for customer inquiries via phone,  email, online chat etc. 
  • Prepares for customer inquiries by studying products, services, and customer  service processes.  
  • Responds to customer enquiries by understanding enquiry; reviewing previous  enquiries and responses; gathering and researching information; assembling and  forwarding information; verifying customer's understanding of information and  answer.
  • Records customer inquiries by documenting inquiry and response.  
  • Improves quality service by recommending improved processes. 
  • Accomplishes customer service and organization mission by completing related  results as needed.  
  • Work within various teams to ensure outstanding customer service.  
  • Contribute ideas to resolve customer problems to improve productivity.    
Customer Focus:  
  • Excellent customer service skills, including maintaining focus on the customer  issue in a fast­paced environment.  
  • Ability to empathize and prioritize customer needs.  
  • Demonstrates conflict resolution, negotiation, and de­escalation skills.
  • Demonstrates ownership to resolve challenging customer issues, escalating  when necessary
  • Maintain regular and reliable attendance, including the daily schedule as  assigned. 
  • Flexible with the working schedule, expected to work on weekends, holidays and  events.   
Communication:
  • Excellent communication skills (written and verbal).  
  • Excellent documentation skills.  
  • Good comprehension skills, ability to clearly understand and state the issues  customers present.  
  • Ability to concentrate, follow customer's issues without distraction to resolution.  
  • Good composition skills ability to compose a grammatically correct, concise, and  accurate written response. Work successfully in a team environment as well as independently.  
  • Multi linguistic ­ English + 1 Regional Language

Hiring Process : Face to Face Interview

About TillPOS

TILL POS is a cloud based mobile point­of­sale software for all food outlets, hospitality  stores and retail shops. At TILL, we help businesses realise the benefits of going digital.  We provide store owners a way to build, manage and grow their business while creating  a better customer experience.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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TillPOS recruiting Customer Success Specialist Experienced(1 to 2 Years) candidates in Hyderabad(Gachibowli ). The TillPOS vacancies for Customer Success Specialist is filled through Face to Face Interview etc.
TillPOS jobs for Experienced(1 to 2 Years) candidates are very common in nature as the company recruits a lot of Experienced(1 to 2 Years) candidates every year based on the skills . The candidates with BE/B.Tech, BSc, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(1 to 2 Years) candidates applying for Customer Success Specialist should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to TillPOS recruitment, Experienced(1 to 2 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of TillPOS and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of TillPOS and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.