Customer Service / Tech Support Jobs - Hyderabad - Uber India Systems Pvt Ltd

WHO YOU ARE

• Great communicator: You build trust with riders and driver-partners through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber hustle
• Empathetic: You are obsessed about customer experience, and instantly build a rapport with the riders and driver-partners by being empathetic, acknowledging the situation, and displaying a genuine willingness to help
• Problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding right solutions no matter how challenging the situation
• Process compliant: You know how to balance freedom of expression and process compliance making it easy for riders and driver partners to feel Uber love while making it easy to analyze ways to scale support
• Comfortable with ambiguity: You enjoy high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers
• Fun to work with: You are hardworking, a great team player, and a lot of fun to work with

WHAT YOU WILL DO

• Provide world-class customer support through emails and phone calls from riders and driver-partners
• Help in improving processes so we always optimize for better customer experience
• Identify patterns and help in making the support systems better as we scale
• Maintain high quality in core work
• Contribute to building the team and the organization for long-term success

REQUIREMENTS

• 0-4 years of work experience
• Bachelor’s degree
• Exceptional spoken and written English
• Proficiency in speaking Hindi and other Indian languages will be a huge plus
• Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days, 8 working hours each day)

BOTTOM LINE

• Ground floor opportunity with the team; shape the direction of the company (we are just getting started)
• Sharp, motivated, hard-working co-workers in a fun office environment
• Opportunity to not only get your hands dirty but also contribute strategically to build an awesome team