Customer Service / Tech Support Jobs - Indore - Kaapro Management Solution Pvt Ltd
Job Description
This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render services for the following tasks effectively:-
- To deliver service & resolution experience to all the customers
- Successfully resolve customer queries through CRM & Knowledge Base
- Document in detail all interactions with customers
- Effectively articulate information to customers
- Educate customers on products.
- Help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS.
Other Benefits-
- 15 days guest house accommodation
- Relocation Bonus, Rs 10,000
- Travel Reimbursement (for outside Madhya Pradesh candidates)
Job Particulars
Education B.Com
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id221325
Job Category Tech Support
Locality Address
State Madhya Pradesh
Country India
About Company
We are a premier HR Consulting Company with HR Solutions to satisfy the most demanding HR needs of clients. Our leadership team has a collective experience of more than 100 man years as HR Consultants in diverse industry verticals.
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