Customer Service / Tech Support Jobs - Indore - KP Attri Associates
Job Description
L1/L2 Technical Support Engineer
Standard Support (general Cloud products) - general IT L1 support for the reseller’s end user customers
End user employees of a company
Level 1 agent requirements:
- Excellent verbal and written communication skills, as well as strong analytical and problem-solving skills
- 1-2 years related experience in a technical Service Desk environment
- Working knowledge of incident management systems (developed in training)
- Supporting the configuration, operation, and troubleshooting of basic cloud service utilization and other PC/System related troubleshooting requirements for end users
- Able to configure and troubleshoot computer and networking hardware
- Understanding of terminology and concepts, including but not limited to: POP3/IMAP, Exchange, ActiveSync, VPN, FTP etc.
- Working knowledge of anti-spam, antivirus, and other security applications
- Data recovery operation, triage and troubleshooting for basic cloud products
- Any form of Microsoft of technology certification would be an asset but is not requiredCCNA or MCSE Required
Job Particulars
Who can apply Experienced (1 to 2 Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id242640
Job Category Tech Support
Locality Address
State Madhya Pradesh
Country India
About Company
KP ATTRI & ASSOCIATES based on DELHI/NCR location is a leading RPO INDUSTRY. Provide a host of services including Placement Services, Manpower Recruitment, Staffing Solutions and Human Resource Consultancy. Our All India based data-base can meet manpower requirements anywhere across the country. Years of existence in the industry has given us the immense experience to match the right candidate to the most suitable job.
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