Customer Service / Tech Support Jobs - Kochi - Sutherland Global Services

Eligibility : ME/M.Tech, BVSc, BSc, MCA, BFA, M Phil / Phd, Diploma, B.Pharm, B.Com, M.Arch, BA, M.Pham, M.Com, BBA/BBM, MA, BCA, MBA/PGDM, BE/B.Tech, BHM, BEd, MEd, PG Diploma, MSW, MSc, MHM

Location : Kochi(kakkanad)

Last Date : 14 Dec 2016

Salary : 194000 - 300000 Rs Per Year

Sutherland Global Services - Job Details

Engineers / Graduates / Three-year Diploma Holders with knowledge in Hardware Fundamentals, Operating Systems, and Networking; an aptitude for troubleshooting of Desktops / Palmtops / Laptops.  

  • Responsible for answering customer calls regarding technical issues and abide by the prescribed norms    
  • Removal of virus
  • Installation of windows & MAC
  • Configuration of computer peripherals
  • Candidate  with a flair for computer troubleshooting and an aptitude for Customer Support
  • Operating Systems; Windows 9x, 2K, XP
  • Basic Hardware & Networking knowledge

  • Any Graduate/ 10+2+3 Certificate Holder (Fresher)
  • Any Graduate / Under graduate holding minimum of 6 months of International BPO experience (Tenured)
  • Willing to work US shifts (Rotational)
  • Excellent oral and written communication skills (English)
  • Keyboarding Skill (WPM – 25 to 30) Accuracy (85%)
  • Must be able to join immediately- work location would be Cochin
  • An aptitude for customer service and Computer troubleshooting. 
  • Prior experience with an international BPO would be an added advantage.
  • Willing to relocate to Cochin, if a non-Keralite
Communication Skills:
Verbal: Fluent in English
Written: Good written skills in English.

Terms and Conditions :
Must be able to join immediately as the requirement is urgent
Should be willing to work night shifts (Rotational)
Free cab facility with pick up and drop for all night shifts (within transportation boundary)
Location: Cochin

Hiring Process : Face to Face Interview, Telephonic Interview

Job Role: Customer Service / Tech Support

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Note: This posting is done directly & exclusively on

We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs.

About Sutherland Global Services

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the Australia, United States, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Malaysia, Philippines, India, and China. 

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