Customer Service / Tech Support Jobs - Kochi - Sutherland Global Services
Job Description
Engineers / Graduates / Three-year Diploma Holders with knowledge in Hardware Fundamentals, Operating Systems, and Networking; an aptitude for troubleshooting of Desktops / Palmtops / Laptops.
Description
- Responsible for answering customer calls regarding technical issues and abide by the prescribed norms
- Removal of virus
- Installation of windows & MAC
- Configuration of computer peripherals
- Candidate with a flair for computer troubleshooting and an aptitude for Customer Support
- Operating Systems; Windows 9x, 2K, XP
- Basic Hardware & Networking knowledge
Requirements
- Any Graduate/ 10+2+3 Certificate Holder (Fresher)
- Any Graduate / Under graduate holding minimum of 6 months of International BPO experience (Tenured)
- Willing to work US shifts (Rotational)
- Excellent oral and written communication skills (English)
- Keyboarding Skill (WPM – 25 to 30) Accuracy (85%)
- Must be able to join immediately- work location would be Cochin
- An aptitude for customer service and Computer troubleshooting.
- Prior experience with an international BPO would be an added advantage.
- Willing to relocate to Cochin, if a non-Keralite
Communication Skills:
Verbal: Fluent in English
Written: Good written skills in English.
Terms and Conditions :
Must be able to join immediately as the requirement is urgent
Should be willing to work night shifts (Rotational)
Free cab facility with pick up and drop for all night shifts (within transportation boundary)
Location: Cochin
Job Particulars
Education Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, ME/M.Tech, BVSc, MEd, MHM, MSc, MSW, PG Diploma, BFA
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id240937
Job Category MBA , Diploma , BSc/BCA/BBM , Tech Support
Locality Address kakkanad
State Kerala
Country India
About Company
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the Australia, United States, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Malaysia, Philippines, India, and China.
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