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Customer Service / Tech Support Jobs - Kochi - Sutherland Global Services

Technical support Executive
Sutherland Global Services
Kochi(kakkanad)
194000 - 300000 Per Year
Sutherland Global Services
Last Date 14 Dec 2016

Sutherland Global Services - Job Details

Date of posting: 15 Oct 16
Engineers / Graduates / Three-year Diploma Holders with knowledge in Hardware Fundamentals, Operating Systems, and Networking; an aptitude for troubleshooting of Desktops / Palmtops / Laptops.  

Description
  • Responsible for answering customer calls regarding technical issues and abide by the prescribed norms    
  • Removal of virus
  • Installation of windows & MAC
  • Configuration of computer peripherals
  • Candidate  with a flair for computer troubleshooting and an aptitude for Customer Support
  • Operating Systems; Windows 9x, 2K, XP
  • Basic Hardware & Networking knowledge

Requirements
  • Any Graduate/ 10+2+3 Certificate Holder (Fresher)
  • Any Graduate / Under graduate holding minimum of 6 months of International BPO experience (Tenured)
  • Willing to work US shifts (Rotational)
  • Excellent oral and written communication skills (English)
  • Keyboarding Skill (WPM – 25 to 30) Accuracy (85%)
  • Must be able to join immediately- work location would be Cochin
  • An aptitude for customer service and Computer troubleshooting. 
  • Prior experience with an international BPO would be an added advantage.
  • Willing to relocate to Cochin, if a non-Keralite
Communication Skills:
Verbal: Fluent in English
Written: Good written skills in English.

Terms and Conditions :
Must be able to join immediately as the requirement is urgent
Should be willing to work night shifts (Rotational)
Free cab facility with pick up and drop for all night shifts (within transportation boundary)
Location: Cochin

Hiring Process : Face to Face Interview, Telephonic Interview

About Sutherland Global Services

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the Australia, United States, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Malaysia, Philippines, India, and China. 

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Sutherland Global Services recruiting Technical support Executive fresher’s in Kochi(kakkanad). The Sutherland Global Services vacancies for Technical support Executive is filled through Face to Face Interview, Telephonic Interview etc.
Sutherland Global Services jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with ME/M.Tech, BVSc, BSc, MCA, BFA, M Phil / Ph.D, Diploma, B.Pharm, B.Com, M.Arch, BA, M.Pham, M.Com, BBA/BBM, MA, BCA, MBA/PGDM, BE/B.Tech, BHM, BEd, MEd, PG Diploma, MSW, MSc, MHM are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Technical support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Sutherland Global Services recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Sutherland Global Services and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Sutherland Global Services and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.