Customer Service / Tech Support Jobs - Mumbai - Sanver Group

Technical support

Sanver Group

1 to 3 Years

15000 - 20000 Monthly

Expired

Posted: 26 Jul 16

Job Description

Responsibility:

To provide technical support to clients via Email, Chat and Telephone.
Troubleshooting Hosting Server / Email / Database issues and other technical issues
To use, create and update knowledge base articles for effective technical support to client
To coordinate with Data Centre / ISP for resolution of technical issues
To regularly update oneself with technical articles and online knowledge base

Basic Requirements:

Graduate (B.Sc.IT / BCA / BE / B.Tech preferred) with minimum 60% marks in all standards (10th, 12th & Graduation) with excellent written & spoken communication skills.
1 -3 years’ experience of working in a reputed Datacenter / Hosting company / BPO in India.
Should have fairly good knowledge of Domain Name / DNS, Hosting / Email / Database servers, SSL Certificates etc. He should be well aware of CPanel, Plesk /Helm Control Panel, WHMCS etc.
Peoples Person, Team Player, Confident and Career Oriented

Our Offer:

Challenging job with excellent learning and career growth prospects

Would have opportunity to get trained on Google Cloud Servers
Take Home Salary

Officer: Rs.15,000 to Rs.17,500 PM

Senior Officer: Rs.17,500 to Rs.20,000 PM + Medical Insurance + Accident Insurance

6 Months’ probation period

To be based in our office in Goregaon, Mumbai

Please Note:
Only Mumbai based candidates are preferred.

All candidates should thoroughly go through our company’s websites.

Job Particulars

Role customer service tech support

Education B.Com, BA, M.Com, BBA/BBM, BCA, BE/B.Tech, BEd, BHM, BSc, MCA, ME/M.Tech, BVSc, MSc, PG Diploma

Who can apply Experienced (1 to 3 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id214775

Job Category BSc/BCA/BBM , 1 to 3 Yr Exp , Tech Support

Locality Address

State Maharashtra

Country India

About Company

Sanver E-Solutions Private Limited is a Managed Hosting & Cloud Computing company. For more details, please visit our website at /cloud
Sanver Sports Private Limited is a Sports Ticketing, Travel, Media & Entertainment Company. For more details, please visit our website at /sports

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