Customer Service / Tech Support Jobs - Mumbai - Trunkoz Technologies
Job Description
Responsibilities:
- Troubleshooting, Resolving all Technical issues related to our software and the range of Products and Services it provisions.
- Interacting with clients via. Live chat, Web-based systems, Online forums and Telephone to resolve their problems and gather feedback.
- Testing & Analysis of all products & services.
- Identifying any bugs/issues in the system and assisting in their resolution.
- Recording, tracking and reporting problem activity.
- Building Strategies to improve efficiency, profitability and quality of service.
- Reviewing existing Product/Feature documentation; publish documentation in internal Knowledge bases.
- Graduate from any stream.
- Age: 27 or lesser
- 0-2 years in Customer Service or similar capacity, preferably on an IT platform
- Any Engineering, or BSc (IT or Computers) would be a plus.
- Must be customer-focused, and willing to do whatever it takes to resolve customer issue. Strong customer interaction skills and ability to work in a variety of customer situations.
- Outstanding written and verbal communication skills.
- Ability to solve complex problems quickly, inventively and resourcefully.
- Good working knowledge of computers and the Internet; strong ability to develop new skills.
- Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.
- Strong attention to detail.
- Avid Internet User, with strong inclination towards technology.
- Highly motivated and energetic team player, with excellent interpersonal skil
Job Particulars
Education Certificate Course (ITI), Diploma, BCA, BE/B.Tech, BSc
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id190168
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Maharashtra
Country India
About Company
Trunkoz Group is a fast-growing next-generation Information Technology (IT) products and service provider. Being set up in 1998, the company has an experience of over 15 years. A dream made reality by two brothers Hiren Shah, Founder & Chairman and Ashish Shah, Founder & CEO, the company was set up as a single business. Over the years it started various businesses under Trunkoz Group.
In this competitive industry Trunkoz has grown a lot and has placed its roots in many countries with its various businesses. Trunkoz Group currently has 4 businesses under it – Qualispace, ConnectReseller, Vertoz and Vokut. Each business has its own unique way of providing services to its client across the globe. As an internationally present group, Trunkoz has been moving forward with the aim to equip clients to focus on their core, revenue generating activities, rather than focus on technology.
In addition to our headquarters in Mumbai, India, and with 4 offices across the globe, our professionals serve a wide range of industries and customers in more than 100 countries.
Jobs By Location
Mumbai
Noida
Bangalore
Kolkata
Ahmedabad
Chennai
Gurgaon
Delhi
Pune
Hyderabad
Others also searched for
Job & career videos Subscribe
