Customer Service / Tech Support Jobs - Noida - TutorVersal
Job Description
Job Description: Customer Care Executive:
- Answering calls/chats politely and professionally to provide information about services through different communication channels.
- Receiving the order, understanding the requirements and providing price quote.
- Building rapport with the client, convincing him about the best service quality offered and ensuring that the client books his order with us.
- Performing the registration process for clients without any errors.
- Make reminder calls to clients, send follow-up emails and schedule appointments.
- Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
- Follow up to ensure that appropriate action has been taken on customer requests and complaints.
- Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
- Letting the customer know the cause of the problem and resolving the same with adequate information and help.
- Always choosing the best solution to solve a problem; rectifying, adjusting and also following up to ensure proper resolution.
- Getting feedback and Quality Assurance on identified or unidentified errors.
- Assisting in sales or getting hold of potential customers by answering product and service questions; pitch any new product or service the company may be providing.
- Analyzing customer needs and recommending best available offers based on those needs.
Minimum Educational Qualification and Experience:
- Graduate from any reputed institution from India/Abroad
- MBA or Masters in any specialised subject would be an added advantage.
- Minimum 1-2 years’ experience in dealing with international clients (voice-support).
Required Skills for the Customer Care Executive:
- Excellent communications skills in English (Excellent command over UK Accent)
- Good listener and active problem-solving skills
- Good interpersonal and analytical skills
- Excellent typing speed (while chatting through Website/Facebook/Whatsapp)
- Ability to handle pressure and work on tight deadlines.
- Excellent multitasking skills.
Job Particulars
Who can apply Experienced (1 to 2 Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id181320
Job Category BPO , StartUp , BSc/BCA/BBM
Locality Address
State Uttar Pradesh
Country India
About Company
TutorVersal (TV) is an online academic consulting portal founded under
the auspices of promoting college student learning by providing timely
and relevant academic research. The company provides academic
consultancy to students who require assistance in their academics.
The company focuses towards providing quality results, and TutorVersal understands that most students are busy juggling their academic work with extracurricular activities and part-time jobs to fulfill their financial obligations. Besides, TutorVersal understands that overseas students comprise a huge portion of the university population, and these very overseas students were schooled using a different language other than English. These students are not native English speakers and may be having difficulties with grasping key concepts expressed through the English language. Such students require professional help from TutorVersal assistance programs.
Also, students who are both native and non-native speakers may be suffering from different problems that are likely to affect their academic outcomes. The problems range from family issues, adapting to the new climate, cuisine, or a new college lifestyle. TutorVersal has these issues in mind, and they will assist students towards their academic success by assisting in all the process required during their academic sessions.
TutorVersal research staff is made up of a team of experts with sound academic skills whether it is data analysis or design of the questionnaire. The research team is qualified enough because a huge percentage of them have acquired advanced degrees in intensive academic subjects such as medicine, engineering, mathematics/statistics, architecture, and computer technology among other disciplines. The advanced educational levels from our research team ensure students attain the best academic results possible.
If you are a student struggling to deliver assigned tasks from any discipline within a prescribed time frame, TutorVersal is the solution towards your academic needs. TutorVersal research staff has incorporated an online library system integrating a repository holding millions of the latest research materials including peer-reviewed journals, whitepapers, books, or conference proceedings.
The company also understands the different formatting requirements ideal with particular schools and courseworks. TutorVersal will always ensure that the assistance is provided to meet customer specific instructions. TutorVersal is the right place for your academic assistance needs.
The company focuses towards providing quality results, and TutorVersal understands that most students are busy juggling their academic work with extracurricular activities and part-time jobs to fulfill their financial obligations. Besides, TutorVersal understands that overseas students comprise a huge portion of the university population, and these very overseas students were schooled using a different language other than English. These students are not native English speakers and may be having difficulties with grasping key concepts expressed through the English language. Such students require professional help from TutorVersal assistance programs.
Also, students who are both native and non-native speakers may be suffering from different problems that are likely to affect their academic outcomes. The problems range from family issues, adapting to the new climate, cuisine, or a new college lifestyle. TutorVersal has these issues in mind, and they will assist students towards their academic success by assisting in all the process required during their academic sessions.
TutorVersal research staff is made up of a team of experts with sound academic skills whether it is data analysis or design of the questionnaire. The research team is qualified enough because a huge percentage of them have acquired advanced degrees in intensive academic subjects such as medicine, engineering, mathematics/statistics, architecture, and computer technology among other disciplines. The advanced educational levels from our research team ensure students attain the best academic results possible.
If you are a student struggling to deliver assigned tasks from any discipline within a prescribed time frame, TutorVersal is the solution towards your academic needs. TutorVersal research staff has incorporated an online library system integrating a repository holding millions of the latest research materials including peer-reviewed journals, whitepapers, books, or conference proceedings.
The company also understands the different formatting requirements ideal with particular schools and courseworks. TutorVersal will always ensure that the assistance is provided to meet customer specific instructions. TutorVersal is the right place for your academic assistance needs.
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