Customer Service / Tech Support Jobs - Pune - LCube innovative Solutions Pvt Ltd

Eligibility : ME/M.Tech(Bio-Medical /Bio-Technology Engg, CSE, EEE, Electrical, ECE, IT), BE/B.Tech

Location : Pune(Sinhgad Road )

Last Date : 20 Nov 2016

Salary : 15000 - 20000 Rs Per Month

Year of passing: 2015 - 2017

Experience Required: 0-1 Years

LCube innovative Solutions Pvt Ltd - Job Details

The Client Care Engineer is responsible for interacting with the clients and maintaining the company business over the phone. Client Care Engineer must be able to assure complete customer satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process. 
Night Shift Only: Timing from 5:30pm – 3:30am & 6:30pm-4:30am

Key Responsibilities: 
  • Proactive Communication with Customers 
  • Answering customer calls
  • Resolving client issues 
  • Explaining the progress of client accounts 
  • Preparing documentation 
  • Training customers
  • Assisting maintenance engineers 
  • Providing feedback on product development 
  • Developing Plans to reduce rework with the aim of eliminating rework 
  • Following up with customer regarding outstanding issues
  • Resolving client problems and relating to customers 
  • Monitoring customer accounts 
  • Time management, specially to meet deadlines 
  • Using computer applications 
  • Managing & Presenting information 
  • Planning and multitasking 
  • Taking direction 
  • Interpersonal communication 
  • Networking 
  • Self-motivated; demonstrating the ability to achieve the customer satisfaction with minimal supervision 
  • Must possess strong communication and presentation skills and be able to communicate professionally over the phone & in written responses and reports. 
  • Comfortable in the dynamic atmosphere of a technical organisation with a rapidly expanding customer base. 
  • Organised, flexible and analytical 
  • Ability to cope under rigorous pressure. 
  • Persistent with a team attitude.

Hiring Process : Written-test, Face to Face Interview, Telephonic Interview, Group Discussion

Job Role: Customer Service / Tech Support

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About LCube innovative Solutions Pvt Ltd

Glenwood Systems, LLC. is a privately held Software Delopment Firm functioning since 1998. It's headquartered in Waterbury CT, USA.the development wing of Glenwood Systems is L-Cube innovative Solutions Pvt. Ltd., located in Chennai TN, India.We provide 'Physician Enterprise Solutions' to the ambulatory healthcare segment while focusing on 'Clinical Documentation and Revenue Cycle Management'.Glenwood offers 'Cloud based or server based solutions' to the customers and our Software is compatible with PC as well as Smart Phones.We are proud to be one among the top 50 softwares in US healthcare industry.

Jobs by Location

LCube innovative Solutions Pvt Ltd recruiting Client Care Engineer Experienced(0 - 1 Years) candidates in Pune. The LCube innovative Solutions Pvt Ltd vacancies for Client Care Engineer is filled through Written-test, Face to Face Interview, Telephonic Interview, Group Discussion etc.
LCube innovative Solutions Pvt Ltd jobs for Experienced(0 - 1 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 - 1 Years) candidates every year based on the skills . The candidates with ME/M.Tech,BE/B.Tech are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(0 - 1 Years) candidates applying for Client Care Engineer should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to LCube innovative Solutions Pvt Ltd recruitment, Experienced(0 - 1 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of LCube innovative Solutions Pvt Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of LCube innovative Solutions Pvt Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.