Customer Service / Tech Support Jobs - Pune - LCube innovative Solutions Pvt Ltd
Job Description
The Client Care Engineer is responsible for interacting with the clients and maintaining the company business over the phone. Client Care Engineer must be able to assure complete customer satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.
Night Shift Only: Timing from 5:30pm – 3:30am & 6:30pm-4:30am
Key Responsibilities:
Key Responsibilities:
- Proactive Communication with Customers
- Answering customer calls
- Resolving client issues
- Explaining the progress of client accounts
- Preparing documentation
- Training customers
- Assisting maintenance engineers
- Providing feedback on product development
- Developing Plans to reduce rework with the aim of eliminating rework
- Following up with customer regarding outstanding issues
- Resolving client problems and relating to customers
- Monitoring customer accounts
- Time management, specially to meet deadlines
- Using computer applications
- Managing & Presenting information
- Planning and multitasking
- Taking direction
- Interpersonal communication
- Networking
- Self-motivated; demonstrating the ability to achieve the customer satisfaction with minimal supervision
- Must possess strong communication and presentation skills and be able to communicate professionally over the phone & in written responses and reports.
- Comfortable in the dynamic atmosphere of a technical organisation with a rapidly expanding customer base.
- Organised, flexible and analytical
- Ability to cope under rigorous pressure.
- Persistent with a team attitude.
Job Particulars
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Written-test, Face to Face Interview, Telephonic Interview, Group Discussion
Employment TypeFull Time
Job Id233842
Job Category Tech Support
Locality Address Sinhgad Road
State Maharashtra
Country India
About Company
Glenwood Systems, LLC. is a privately held Software Delopment Firm functioning since 1998. It's headquartered in Waterbury CT, USA.the development wing of Glenwood Systems is L-Cube innovative Solutions Pvt. Ltd., located in Chennai TN, India.We provide 'Physician Enterprise Solutions' to the ambulatory healthcare segment while focusing on 'Clinical Documentation and Revenue Cycle Management'.Glenwood offers 'Cloud based or server based solutions' to the customers and our Software is compatible with PC as well as Smart Phones.We are proud to be one among the top 50 softwares in US healthcare industry.
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