Customer Service / Tech Support Jobs - Pune - LCube innovative Solutions Pvt Ltd

Client Care Engineer

LCube innovative Solutions Pvt Ltd

2015 - 2017

0 to 1 Years

15000 - 20000 Per Month

Last Date 20 Nov 2016

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LCube innovative Solutions Pvt Ltd - Job Details

2016-09-21 Date of posting: 21 Sep 16

The Client Care Engineer is responsible for interacting with the clients and maintaining the company business over the phone. Client Care Engineer must be able to assure complete customer satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.

Night Shift Only: Timing from 5:30pm – 3:30am & 6:30pm-4:30am

Key Responsibilities:

Proactive Communication with Customers
Answering customer calls
Resolving client issues
Explaining the progress of client accounts
Preparing documentation
Training customers
Assisting maintenance engineers
Providing feedback on product development
Developing Plans to reduce rework with the aim of eliminating rework
Following up with customer regarding outstanding issues
Resolving client problems and relating to customers
Monitoring customer accounts
Time management, specially to meet deadlines
Using computer applications
Managing & Presenting information
Planning and multitasking
Taking direction
Interpersonal communication
Networking
Self-motivated; demonstrating the ability to achieve the customer satisfaction with minimal supervision
Must possess strong communication and presentation skills and be able to communicate professionally over the phone & in written responses and reports.
Comfortable in the dynamic atmosphere of a technical organisation with a rapidly expanding customer base.
Organised, flexible and analytical
Ability to cope under rigorous pressure.
Persistent with a team attitude.

Hiring Process : Written-test, Face to Face Interview, Telephonic Interview, Group Discussion

Job Role : Customer Service / Tech Support

About LCube innovative Solutions Pvt Ltd

Glenwood Systems, LLC. is a privately held Software Delopment Firm functioning since 1998. It's headquartered in Waterbury CT, USA.the development wing of Glenwood Systems is L-Cube innovative Solutions Pvt. Ltd., located in Chennai TN, India.We provide 'Physician Enterprise Solutions' to the ambulatory healthcare segment while focusing on 'Clinical Documentation and Revenue Cycle Management'.Glenwood offers 'Cloud based or server based solutions' to the customers and our Software is compatible with PC as well as Smart Phones.We are proud to be one among the top 50 softwares in US healthcare industry.

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LCube innovative Solutions Pvt Ltd recruiting Client Care Engineer Experienced(0 to 1 Years) candidates in Pune(Sinhgad Road ). The LCube innovative Solutions Pvt Ltd vacancies for Client Care Engineer is filled through Written-test, Face to Face Interview, Telephonic Interview, Group Discussion etc.
LCube innovative Solutions Pvt Ltd jobs for Experienced(0 to 1 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 1 Years) candidates every year based on the skills . The candidates with ME/M.Tech(Bio-Medical /Bio-Technology Engg, CSE, EEE, Electrical, ECE, IT), BE/B.Tech are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(0 to 1 Years) candidates applying for Client Care Engineer should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to LCube innovative Solutions Pvt Ltd recruitment, Experienced(0 to 1 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of LCube innovative Solutions Pvt Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of LCube innovative Solutions Pvt Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.

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Customer Service / Tech Support Jobs - Pune - LCube innovative Solutions Pvt Ltd

LCube innovative Solutions Pvt Ltd - Job Details

About LCube innovative Solutions Pvt Ltd

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