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Customer Service / Tech Support Jobs - Pune - LCube innovative Solutions Pvt Ltd

Eligibility : ME/M.Tech(Bio-Medical /Bio-Technology Engg, CSE, EEE, Electrical, ECE, IT), BE/B.Tech

Location : Pune(Sinhgad Road )

Last Date : 20 Nov 2016

Salary : 15000 - 20000 Rs Per Month

Year of passing: 2015 - 2017

Experience Required: 0-1 Years

Hiring Process : Written-test, Face to Face Interview, Telephonic Interview, Group Discussion

LCube innovative Solutions Pvt Ltd - Job Details

The Client Care Engineer is responsible for interacting with the clients and maintaining the company business over the phone.
Client Care Engineer must be able to assure complete customer satisfaction through all stages of the operations process. 
Must be able to establish and maintain strong relationships throughout the business process. 
Night Shift Only: Timing from 5:30pm – 3:30am & 6:30pm-4:30am

Key Responsibilities: 
  • Proactive Communication with Customers 
  • Answering customer calls
  • Resolving client issues 
  • Explaining the progress of client accounts 
  • Preparing documentation 
  • Training customers
  • Assisting maintenance engineers 
  • Providing feedback on product development 
  • Developing Plans to reduce rework with the aim of eliminating rework 
  • Following up with customer regarding outstanding issues
  • Resolving client problems and relating to customers 
  • Monitoring customer accounts 
  • Time management, specially to meet deadlines 
  • Using computer applications 
  • Managing & Presenting information 
  • Planning and multitasking 
  • Taking direction 
  • Interpersonal communication 
  • Networking 
  • Self-motivated; demonstrating the ability to achieve the customer satisfaction with minimal supervision 
  • Must possess strong communication and presentation skills and be able to communicate professionally over the phone & in written responses and reports. 
  • Comfortable in the dynamic atmosphere of a technical organisation with a rapidly expanding customer base. 
  • Organised, flexible and analytical 
  • Ability to cope under rigorous pressure. 
  • Persistent with a team attitude.
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