Customer Service Trainee Jobs - Vadodara - Darshan Softech Pvt Ltd
Customer Service Trainee
0 Years 
50000 - 150000 Yearly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Com, M.Pharm, MA, BBA/BBM, BCA, BEd, BHM, BSc, MCA, MEd, MHM, MSc, MSW, PG Diploma, 12th Pass (HSE), Vocational Training 
Job Description
- Resolve customer complaints via phone, email and live chat.
- Use telephones to reach out to customers for various reasons.
- Greet customers warmly and ascertain problem or reason for calling.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Answer questions about warranties or terms of sale.
- Suggest solutions when a product malfunctions.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Up-sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Compile reports on overall customer satisfaction.
Job Particulars
About Company
We are an IT healthcare solution provider, we are part of a group that has great financial stability and despite the economic downturn, is still looking to expand.
Since our start back in 2002, we have been very particular on what we look for in people. Intelligence an infectious positive attitude coupled with a strong work ethic are the main characteristics in our talent. Our people are the main reason for our success - allowing us to go from 1 person to over 175 and 1 market to over 8 international markets and over 3,000 websites. Our approach is a simple one, hire outstanding talents empower them with business knowledge and a vision and support them in our growth activities.
Whether you are at our office in Vadodara, Gujarat or at our Croydon office in the UK or in fact at the Gold Coast office in Australia, our desire is still the same - to build world class brands with world class talent.
