Customer Service Trainer Job in Votiko at Chromepet, Egmore, RA Puram, Chennai

Customer Service Trainer

Votiko

0 Years

15000 - 30000 Monthly

Expired

Posted: 05 May 22

Job Description

We are looking for a Customer Service Trainer to educate our support, sales and customer service teams. Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.

Responsibilities :-

-Create an inspiring team environment with an open communication culture-Set clear team goals-Delegate tasks and set deadlines

-Oversee day-to-day operation

-Monitor team performance and report on metrics-Motivate team members

-Discover training needs and provide coaching-Recognize high performance and reward accomplishments

–Encourage creativity and risk-taking

-Suggest and organize team building activities

Requirements:-

-Proven work experience as a team leader or supervisor

- In-depth knowledge of performance metrics

- Good PC skills, especially MS Excel

- Excellent communication and leadership skills