Customer Services - Inbound And Outbound Jobs Opening in Black And White Business Solutions at Bannerghatta Road, Bellandur, Brookefields, Bangalore

Customer Services - Inbound and Outbound

Black And White Business Solutions

0 Years

Not disclosed

Expired

Posted: 13 May 23

Job Description

Job description
Customer Services - Inbound and Outbound
Shift window - 24/7 Rotational (Based on business requirements).
Work from Office Only
Fresher & Experience (both can apply).
5 days working and 2 days off

Required Candidate profile

Good Listening and Responding Skills.
Good Communication & Analytical Skills.
Languages :- Fluency in English

Perks and benefits

High Incentives and growth opportunities.
Industry Type: BPO / Call Centre

Department: Customer Success, Service & Operations
Employment Type: Full Time,
Permanent Role Category: Voice / Blended
Education UG: Graduation Not Required

Responsibilities:

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

More information about this Customer Services - Inbound and Outbound Job

Please go through the below FAQs to get all answers related to the given Customer Services - Inbound and Outbound job

What are the job requirements to apply for this Customer Services - Inbound and Outbound job position?
- Ans: A candidate must have a minimum of fresher as an Customer Services - Inbound and Outbound

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, 12th Pass (HSE)
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Services - Inbound and Outbound is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Services - Inbound and Outbound position?
- Ans: There are immediate 1 job openings for Customer Services - Inbound and Outbound in our Organisation.