Customer Services Jobs Opening in Kreya at Ghansoli, Navi Mumbai
Customer Services
Job Description
Quality: Versant-3 or 4 (English)
Fresher Salary :Upto 23,000 In hand Maximum.
Rounds of Interview: HR & Operation
Key Responsibilities
1. Customer Interaction
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Respond to customer inquiries via phone, email, live chat, or in-person in a professional and courteous manner.
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Handle customer complaints, issues, and feedback promptly and effectively.
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Provide accurate information about products, services, warranties, or company policies.
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Resolve technical or billing issues, escalating to the appropriate departments when necessary.
2. Problem-Solving and Issue Resolution
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Understand customer problems and identify solutions using internal systems and product knowledge.
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Work closely with operations, technical, or sales teams to resolve customer concerns.
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Follow up with customers to ensure satisfaction and closure of service tickets.
3. Documentation and Recordkeeping
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Maintain detailed logs of customer interactions, feedback, complaints, and resolutions in CRM systems.
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Generate daily, weekly, or monthly customer service reports as requested by management.
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Document recurring issues and suggest improvements to management for process enhancement.
4. Product and Service Knowledge
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Stay updated with the company’s latest product offerings, pricing, terms, and support guidelines.
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Understand frequently asked questions (FAQs) and be prepared with effective, consistent responses.
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Participate in training sessions to upgrade knowledge on new features, systems, or protocols.
5. Customer Satisfaction and Feedback
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Ensure customer satisfaction by delivering timely responses and personalized assistance.
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Proactively collect feedback through surveys or post-service follow-ups.
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Support customer loyalty by recommending appropriate products/services and cross-selling when relevant.
Required Skills and Competencies
Technical Skills
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Proficiency in using customer service software (CRM tools, helpdesk platforms, ticketing systems)
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Basic knowledge of MS Office (Excel, Word, Outlook)
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Typing speed of 30–40 WPM with accuracy for live chat roles (if applicable)
Soft Skills
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Excellent verbal and written communication skills
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Empathy, patience, and active listening
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Conflict resolution and decision-making skills
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Strong organizational and time management skills
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Ability to work independently or as part of a team
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A positive and customer-first attitude
More information about this Customer Services Job
Please go through the below FAQs to get all answers related to the given Customer Services job
- What are the job requirements to apply for this Customer Services job position?
- Ans: A candidate must have a minimum of 1 year experience as an Customer Services
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Services is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Services position?
- Ans: There are immediate 1 job openings for Customer Services in our Organisation.
