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Customer Specialist - Chat Support Jobs Opening in Etech Global Services at Infocity, Gandhinagar-Others, Gandhinagar

Customer specialist - Chat Support

Etech Global Services
experience-icon 0 Years
salary-icon 25000 - 28000 Monthly
qualification-icon Any Graduate
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Posted: 20 Jan 23

Job Description

What We Offer:
  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Schedule Attendance Bonus
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
What You’ll Be Doing:
  • Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
  • Respond to multiple inbound chats; gather and verify required information as appropriate.
  • Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
  • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system.
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Prepare a report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
  • Be flexible in an environment by championing and embracing change
What We Expect You To Have:
  • HSC or above; age 18+
  • Be Flexible in working hours which is a must
  • Comfort with and knowledge of how to use Microsoft Office, email etc.
  • Excellent oral and written communication skills; An unerring attention to detail
  • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
  • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
  • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
  • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order 

More information about this Customer specialist - Chat Support Job

Please go through the below FAQs to get all answers related to the given Customer specialist - Chat Support job

  1. What are the job requirements to apply for this Customer specialist - Chat Support job position?
    • Ans: A candidate must have a minimum of fresher as an Customer specialist - Chat Support

  2. What are the salary requirements for this job?
    • Ans: The salary range is between 25000 and 28000 Monthly. The Salary will depend on the interview. This Customer specialist - Chat Support is a Full Time in Gandhinagar.

  3. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  4. This Customer specialist - Chat Support is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  5. How many job vacancies are opening for the Customer specialist - Chat Support position?
    • Ans: There are immediate 1 job openings for Customer specialist - Chat Support in our Organisation.

Job Particulars

Education Any Graduate
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1675073
Job Category Tech Support
Locality Address Infocity, Gandhinagar-Others
Country India

About Company

Etech Global Services
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