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Customer Success Analyst Jobs in Bangalore - Aptean

CW
Customer Success Analyst
0 to 3 Years
Aptean
Last Date 21 May 2021
This Job is Expired

Aptean - Job Details

Date of posting: 21 Mar 21
Job Description

Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!!

Aptean provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today’s fast-paced, highly competitive economy, organizations don’t have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds – with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. That’s why over 7,000 highly specialized organizations in more than 20 industries and 74 countries rely on Aptean to streamline their everyday operations.

Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve.

Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market.
Job Position– Customer Success Analyst
Education– B.E/B.Tech in Computer or Information Science

Job Description

Aptean is looking for a quality-focused Customer Success Analyst to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical and application problems.

Primary Responsibilities
  • Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
  • The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
  • Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.
  • Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution.
  • Should be able to work independently, showing empathy and sense of urgency to escalate customer issues and collaborate to provide timely resolution.
  • Should adhere to department performance goals and production standards.
Skills And Requirements
  • Excellent analytical and investigative skills in terms of approaching a problem.
  • Quick to learn product and its functionalities, having an ERP background is an added advantage.
  • Good business acumen.
  • Should be able to explain technical procedures clearly to the customers.
  • Excellent communication and interpersonal skills. Should be able to drive customer connections along with R&D folks independently.
  • Mandatory Technical skills include – Writing TSQL queries, debugging SQL stored procedures, reading and understanding SQL profiler, familiarity with visual studio, good understanding of windows operating system and IIS (Internet Information Server).
  • Good logical skills, basic programming knowledge is an added advantage.
  • Should have excellent verbal and written communication skills, including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.
  • Strong ability to work on multiple issues in a fast paced environment and should prioritize work accordingly to business processes.
  • Meets established targets for customer satisfaction and other support KPIs, promote Knowledge Centered Support (KCS) methodology.
  • Document customer problem information, recommendations, and resolution in a clear and concise manner-using incident tracking system.
  • Proficient with Microsoft Office Suite (Excel, Outlook, Word).
  • Familiarity with Cloud technology basics is an added advantage.
  • Should possess high adaptability and be able to work under pressure and remain flexible to changing schedules and demands.
Note - This position will require working in US & UK shifts (24/7).

Do you really enjoy the interaction with people and find no problem answering even the most trivial question? Do you get a deep sense of satisfaction when solving technical/application problems or helping customers out in one way or another? Are you willing to be enabled and empowered to make a tangible impact on business and customer experience?

Then this is an exceptional opportunity to join a SAAS fast-growing, successful and innovative company. Aptean allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.

If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!

Job Summary

Job Type : 0
Job Category : IT/Software
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )
State : Karnataka
Country : India

About Aptean

Aptean
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Aptean recruiting Customer Success Analyst Experienced(0 to 3 Years) candidates candidates nearby Bangalore.Aptean vacancies for Customer Success Analyst is recruited through Written-test, Face to Face Interview etc.
Aptean Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with BE/B.Tech are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Bangalore can apply for Customer Success Analyst position in Aptean. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Aptean recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of Aptean and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Aptean and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Aptean and near your city and get a secured career.