Customer Success Associate Job in PerkFinance at Residency Road, Bangalore

Responsilibilities : 

• Take ownership of the application process and deliver product under planned timelines

• Deliver high customer satisfaction through the entire process

• Manage customer communications and follow problems through to resolution

• Prepare the customer application docket for the risk team according to the applicant's eligibility

• Keep logs of customer interactions to improve product and processes

• Create a schedule of all tasks and ensure everything is completed on target

• Give feedback to the product and risk team to refine the processes

Requirements : 

• Minimum two years experience working in a customer service or customer facing role. 

        Experience in the finance or fintech space is a plus, but it's not necessary.